At Citi, we recognize that the health care system isn’t always easy to navigate. That’s why we’re pleased to offer you several resources — at no cost to you — to make your health care journey less stressful.
Whether you need help finding a doctor, understanding a bill, resolving a disputed claim or getting a second opinion, you have health care experts you can turn to when you need them.
Explore this page to learn about these valuable resources.
As an Aetna or Anthem member, you have access to Citi Health Concierges who can provide personalized support and guide you to the right resources when you need them.
If you’re enrolled in the In-network Only Plan, Choice Plan or High Deductible Plan with HSA, your Citi Health Concierge will be there to help with:
You can contact your Citi Health Concierge by calling the phone number on your medical ID card.
A Personal Health Advocate is a medical professional or health-related specialist who can help you, your spouse/partner, children, parents and parents-in-law:
If you’re not enrolled in a Citi medical plan, Health Advocate is your first resource for health care help. If you are enrolled in a Citi medical plan and need support beyond what your Citi Health Concierge can help you with, turn to the independent, third-party health care experts at Health Advocate.
Call Health Advocate at 1 (866) 449-9933, 8 a.m. to 10 p.m. ET Monday through Friday to speak to a Personal Health Advocate.
Sometimes it helps to hear another perspective on your health care situation. If you, your spouse/partner, children, parents or parents-in-law want help finding a new doctor, understanding your diagnosis or getting a second opinion on a treatment plan, Included Health will connect you with top doctors who can offer expert medical advice — at no cost to you.
With so many different kinds of mental health professionals, it can be hard to know which one is best for you — and even harder to find one who's accepting new patients! Included Health can help you find a therapist, psychiatrist or psychologist who fits your needs and preferences — for you or a family member. And, they'll even assist in getting an appointment scheduled! You can also turn to Included Health when you'd like a second opinion about a treatment plan or medication.
Included Health provides you and your family members with expert medical advice and support at no cost to you to help ensure you receive the best care possible. You don't have to be enrolled in Citi medical coverage to use this service.
Use Included Health any time, but especially when:
Download the Included Health app to your personal device today.