- Questions? Call your Citi Health Concierge. Aetna: 1 (800) 545-5862 | Anthem: 1 (855) 593-8123 | Health Advocate: 1 (866) 449-9933
- Get confidential support for your mental health at no cost. Call 1 (800) 952-1245.
- Advance your education with help from Citi's EdAssist Program.
- Effective May 12, 2023, COVID-19 testing coverage has changed. Read more.
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Find Benefits for Your Needs
Citi’s benefits are designed around your needs, helping you live well in all aspects of your life. See how our programs are here for you and your family when you need them most.
Feeling stressed, anxious or overwhelmed?
Feeling stressed, anxious or overwhelmed?
- Use the free, confidential counseling resources available through the Be Well Program to support your mental health. Call 1 (800) 952-1245 to get started.
- Address longer-term issues that need more support beyond the free Be Well sessions with discounted online therapy through BetterHelp or virtual counseling through Teladoc if you're enrolled in an Aetna medical plan, or LiveHealth Online if you're enrolled in an Anthem medical plan.
- Call your Citi Health Concierge to find a mental health professional appropriate for your needs — Aetna: 1 (800) 545-5862 | Anthem: 1 (855) 593-8123 | Health Advocate (everyone): 1 (866) 449-9933.
- Contact Included Health at 1 (888) 306-7195 for help finding a mental health professional who can treat your stress and anxiety or get an expert to review your current mental health diagnosis or treatment plan.
- Participate in phone coaching with Virgin Pulse's certified experts for anxiety and depression.
- Address sleep issues with help from Sleepio’s cognitive behavioral therapy program. Email Sleepio at hello@sleepio.com.
- Connect with a Be Well Management Consultant at 1 (800) 952-1245 for work issues, like managing organizational change, difficult conversations with employees and more.
Need child or elder care?
Need child or elder care?
- Contact Bright Horizons at 1 (877) 286-3138 to explore your options. You can take advantage of preferred enrollment and discounts at Bright Horizons centers, back-up care options for children and dependent adults, free access to Sittercity to find care providers that meet your needs, personalized nanny placement with reduced fees and much more. You also have access to Years Ahead through Sittercity for elder care resources and online tools.
- Arrange legal support for your parents/parents-in-law if you enrolled them in the MetLife Legal Plans with Plus Parents and encourage them to use their benefit. if you’re already enrolled.
Looking for parenting support?
Looking for parenting support?
- Take advantage of the specialized parenting support offered through the Bright Horizons Special Needs program, which provides online tools, expert webinars and personalized guidance to address learning, emotional, behavioral or developmental issues.
- Reach out for free, confidential support to cope with parenting stress. Call the Be Well program at 1 (800) 952-1245 to get started.
- See the resources available through Citi’s New Parent program by visiting Citi For You (intranet only).
Looking to support your child’s educational needs?
Looking to support your child’s educational needs?
- Turn to Bright Horizons for a wide range of educational support for your children, including virtual tutoring, in-person enrichment classes, in-home learning support and much more.
- Get help navigating the special education journey with advice, online tools and guidance from Bright Horizons’ Special Needs program.
- Support your child’s college success with help from College Coach and Revolution Prep. Access test prep tutoring for AP, ACT, PSAT and SAT exams and assistance with preparing applications, selecting the right school and understanding financing options.
Continuing your education or professional development?
Continuing your education or professional development?
- Receive financial support for degree programs through Citi’s tuition assistance, reimbursement and fast track programs, if eligible.
- Partner with a Bright Horizons EdAssist Solutions Platform coach for one-on-one academic and college finance guidance. Through EdAssist, you can also access webinars that support your educational and professional goals, explore programs designed specifically for working students and receive discounts on tuition and other fees at participating schools.
Looking to make a difference?
Looking to make a difference?
- Join your colleagues in Citi’s Global Community Day to give back to the communities where we live and work.
- Learn about Citi’s Giving Back program on Citi For You (intranet only).
- Donate the Pulse Points you earn through the Live Well at Citi Program to a charitable organization.
Need legal advice?
Need legal advice?
- Access legal advice at no cost through the Be Well Program. You and your household members can receive a free 30-minute consultation with an attorney and receive a 25% discount on further legal services.
- If you enrolled in MetLife Legal Plans your benefit offers you, your spouse/partner and eligible dependents unlimited access to in-network attorneys for all covered legal matters. If you enrolled in the Plus Parents option, your parents and parents-in-law also have access to legal advice on certain matters.
Traveling overseas?
Traveling overseas?
- Take advantage of Citi’s global health services for employees traveling on Citi business through International SOS (ISOS), including pre-travel advice, health assistance services during business travel or expatriate assignments, coverage of medical expenses incurred during business travel and medical evacuation. Click here for a list of FAQs.
- Contact ISOS at any time for emergency or non-emergency assistance by calling 1 (877) 862-0341 (U.S. & Canada) or 1 (215) 244-1740 (International), by emailing internationalsos@internationalsos.com or via the ISOS mobile app using membership number ‘1CMA1059’ to register.
- Learn about Citi’s global business travel accident and sickness coverage through Chubb. Contact Chubb by calling 1 (800) 336-0627 (US) or 1 (302) 476-6194 (International) or by emailing aceaandhclaims@acegroup.com if you had an emergency or suffered an accident while traveling for business.
- Find more information about your global business travel benefits on the Global Business Travel Health page on CitiForYou (intranet only).
- Consider purchasing travel insurance if you’re planning to travel for non-business reasons to ensure you and your family are protected abroad.
Need a doctor or medical opinion?
Need a doctor or medical opinion?
- Visit Aetna or Anthem to search for in-network doctors or call your Citi Health Concierge for assistance (Aetna: 1 (800) 545-5862 or Anthem: 1 (855) 593-8123).
- Connect with a doctor virtually 24/7 through Teladoc Health website, if you’re enrolled in an Aetna medical plan, or LiveHealth Online, if you’re enrolled in an Anthem medical plan.
- Contact Included Health at 1 (888) 306-7195 to find a high-quality doctor or get an expert opinion on a current diagnosis or treatment plan.
- Contact Health Advocate at 1 (866) 449-9933 for assistance with finding an in-network doctor that has the expertise for your needs.
- Visit an on-site medical clinic at select Citi locations.
Managing diabetes?
Managing diabetes?
- Enroll in the Transform Diabetes Care (TDC) program (if you are invited) for comprehensive diabetes management support. Call 1 (844) 214-6601 to get started.
- Participate in the Live Well Chronic Condition Management Program, if you are invited. For more information on the program, contact your Citi Health Concierge (Aetna: 1 (800) 545-5862 or Anthem: 1 (855) 593-8123).
- Contact Included Health at 1 (888) 306-7195 to find a high-quality doctor who specializes in diabetes or get an expert opinion on a current diagnosis or treatment plan.
Coping with a cancer diagnosis?
Coping with a cancer diagnosis?
- Receive personalized cancer support through the Anthem Concierge Cancer Care program or the Aetna Cancer Support Center, depending on your medical plan. Contact your Citi Health Concierge (Aetna: 1 (800) 545-5862 or Anthem: 1 (855) 593-8123).
- Contact MSK Direct at 1 (833) 825-4558 from 8:30 a.m. to 5:30 p.m. ET, Monday through Friday. This free service connects you and your family members to expert cancer care, personalized support and helpful guidance.
- Contact Included Health at 1 (888) 306-7195 to find a high-quality doctor for your health care needs or get an expert opinion on a current diagnosis or treatment plan.
- Use the free, confidential counseling resources available through the Be Well program to support you through this emotionally challenging time. Call 1 (800) 952-1245 to get started.
Facing fertility challenges?
Facing fertility challenges?
- Call WINFertility at 1 (833) 204-2713 if you’re enrolled in an Anthem medical plan. WINFertility provides 24/7 access to a Nurse Care Manager who can answer questions, help you find doctors and support you in becoming a parent.
- Call your Citi Health Concierge if you’re enrolled in an Aetna medical plan at 1 (800) 545-5862 to receive personalized guidance throughout the fertility process.
- Learn more about the fertility support Citi offers.
- Use the free, confidential counseling resources available through the Be Well program to support you through this emotionally challenging time. Call 1 (800) 952-1245 to get started.
Having or adopting a child?
Having or adopting a child?
- Learn more about the Citi Adoption and Surrogacy Assistance Program, which provides financial support to employees who are growing their family through adoption or a surrogacy parenting arrangement.
- See what resources are available to support you through our New Parent Program on Citi For You (intranet only).
- Learn about the maternity programs available through Aetna and Anthem.
- Access a variety of support services around all aspects of fertility treatment with WINFertility or by calling 1 (833) 204-2713 (Anthem medical plan members only).
- Review the employee leave options available to you in the Child Care Provider Guide on Citi For You (intranet only).
Trying to lose weight or improve your fitness?
Trying to lose weight or improve your fitness?
- Start a Live Well Journey for weight loss, track your exercise and get personalized coaching support through the Live Well Program. Visit Virgin Pulse through My Total Compensation and Benefits or log in to Virgin Pulse to get started.
- Take advantage of the on-site fitness centers at select Citi locations. Note: Fees for using the on-site fitness centers are competitive with the surrounding geographic area and is typically below market rates for similar operations and facilities.
- Explore the gym discounts available to you on BenefitsHub. You can access BenefitsHub by logging into My Total Compensation and Benefits.
- Use your free access to the Sword app to receive recommended virtual physical therapy exercises based on your strengthening, injury prevention or pain reduction goals.
Trying to quit tobacco?
Trying to quit tobacco?
- Employees: Access Virgin Pulse through My Total Compensation and Benefits.
- Spouses/partners: Visit Virgin Pulse online. If this is your first time logging in, you’ll be prompted to create a user ID and password and to authenticate your account through your phone number or email address.
- Everyone: Contact Virgin Pulse at 1 (855) 814-5595.
Struggling with poor sleep?
Struggling with poor sleep?
- Address sleep issues with help from Sleepio’s cognitive behavioral therapy program. Email Sleepio at hello@sleepio.com.
- Use the free, confidential counseling resources available through the Be Well program to help you address your sleep challenges. Call 1 (800) 952-1245 to get started.
Want to reduce debt or build savings?
Want to reduce debt or build savings?
- Connect with Alight Financial Advisors (AFA) at 1 (800) 881-3938 for information related to financial matters, including reducing debt. From the ConnectOne "benefits" menu, choose the "401(k) Plans" option, then "Contact an Advisor regarding Investment Advice and Financial Guidance."
- See the resources available to assist you in all money matters, like budgeting or saving for a large purchase.
Paying for college?
Paying for college?
- Register with Bright Horizons to receive support through College Coach, whose team of college finance experts can help you understand your options and provide guidance for funding your child’s education.
- Contact Alight Financial Advisors (AFA) at 1 (800) 881-3938 for information related to saving and paying for college. From the ConnectOne "benefits" menu, choose the "401(k) Plans" option, then "Contact an Advisor regarding Investment Advice and Financial Guidance."
- To make your own education more affordable, take advantage of Citi’s tuition support and continuing education resources for support.
Want to pay less for everyday expenses?
Want to pay less for everyday expenses?
- Take advantage of exclusive employee discounts on your favorite activities, products and services, including museum, theatre and concert tickets, computers, internet and wireless service, travel, product discounts and other perks. To learn more, select “BenefitHub” under “Want to Get to Our Best in Class Vendors Fast?” in the upper right hand corner of My Total Compensation and Benefits.
- Save on health care costs with a Health Care Spending Account or a Health Savings Account (HSA) and Limited Purpose Health Care Spending Account, depending on your medical plan selection. Because your money goes into these accounts before taxes are deducted, you keep more of your take-home pay. You can then pay for eligible health expenses tax-free to reduce health care costs.
- Save on child care and certain services related to caring for elderly adults with a Dependent Day Care Spending Account. If you enrolled during Annual Enrollment, you can pay for eligible day care expenses with tax-free money!
- Use your free Sittercity.com membership through Bright Horizons to search for housekeepers, sitters, and more.
Planning for retirement or ready to retire?
Planning for retirement or ready to retire?
- Contact Alight Financial Advisors (AFA) at 1 (800) 881-3938 to gain a better understanding of the best investment or income generation strategy for your individual needs. From the ConnectOne "benefits" menu, choose the "401(k) Plans" option, then "Contact an Advisor regarding Investment Advice and Financial Guidance."
- Learn how to start the retirement process. Call ConnectOne at 1 (800) 881-3938. From the “benefits” menu, choose the “Initiate Retirement” option.
- See how much you can contribute and what your account options are for the Citi Retirement Savings Plan.
- Participate in the AFA Professional Management Program for assistance with managing your account to stay on track for retirement. Note: If you decide to enroll in the Professional Management program, you will be charged a fee based on your account balance.
- Review the financial tools to help you manage your savings page in the Retirement Savings Plan section of the Benefits Handbook.