Citi supports all paths to parenthood. Whether growing your family involves traditional medical care, specialized fertility treatment, adoption or surrogacy, Citi is here for you.
To help make your parenting journey a little smoother, we’ve organized the information on this page around key stages in the family-building process, from preparing to grow your family to welcoming your child and thriving as a new parent.
Learn about the policies, benefits and resources available to support your specific needs.
If you or your spouse/partner covered by a Citi medical plan is hoping to give birth to a baby, your Citi benefits provide the coverage and specialized services to support your family goals.
If you enroll in an Anthem or Aetna medical plan, you have access to coverage for comprehensive fertility treatment along with a variety of support services around all aspects of fertility.
Through your Citi medical coverage, the lifetime fertility maximum benefit per family or covered person, whichever occurs first, is:
Citi’s medical plans through Aetna and Anthem provide coverage for a wide range of fertility services, such as:
Please note: Expenses for the diagnosis and treatment of any underlying medical conditions are covered by your Citi medical plan, but they do not count toward the medical or prescription drug lifetime maximum fertility benefit. It’s also important to note that an infertility diagnosis is not required to receive fertility benefits.
For more information about covered fertility services, please contact your Citi Health Concierge.
In addition to coverage for treatment, your medical plan also provides additional services to support you throughout your fertility and/or pregnancy journey.
As part of your Anthem medical coverage, you have access to WINFertility for high-quality fertility care. Through the program, you can receive 24/7 support from WIN's Nurse Care Manager who can answer your questions, help you find providers and listen to your concerns while you are trying to get pregnant.
Your Nurse Care Manager can also help you:
For more information, call you Citi Health Concierge at 1 (833) 204-2713.
As part of your Aetna medical coverage, you have access to a variety of resources through Aetna’s Infertility Unit for questions that come up through the fertility process. Your Citi Health Concierge can also provide personalized support and guide you to the right resources when you need them. You can contact your Citi Health Concierge by calling the phone number on your medical ID card.
To support you along your pregnancy journey — from preconception through delivery and beyond — your Citi medical benefits offer dedicated prenatal and maternity support.
Aetna plan members have access to Aetna’s maternity program, offering information on topics such as prenatal care, preterm labor symptoms, what to expect before and after delivery, and many other topics. In addition, if you have health conditions or other risk factors that could impact your pregnancy, you can work with a nurse case manager to help ensure a healthy pregnancy. If eligible, you’ll also receive two follow-up calls after your delivery, a depression screening, and extra support, if needed.
If you have Anthem coverage, the Anthem Building Healthy Families program offers resources, support, and education around prenatal interventions, pregnancy risks, and the pregnancy experience overall to expectant mothers. In addition to an extensive content library, the Building Healthy Families program also offers 24/7 access to a nurse coach who can answer questions about your pregnancy.
Looking for a doctor to support your pregnancy? Your Citi Health Concierge (for Aetna or Anthem members) or Health Advocate (for everyone) can help you find a doctor that meets your needs and preferences. In addition, Included Health is available to all Citi employees. When you contact Included Health, a care coordinator can help find you specialists and schedule appointments or request a second opinion from a qualified expert.
Quitting tobacco can really pay off for both you and your coming child’s health. It’s been widely shown that babies whose mothers smoke during pregnancy are more likely to die or experience preterm birth or birth defects. Secondhand smoke can also affect the developing lungs of children, leading to asthma or other health complications (Source: CDC). Help is available through the free resources Citi offers to help you quit:
Hospital indemnity insurance offers cash payments to help you pay expenses related to a planned or unforeseen hospitalization. For employees thinking about having a baby, enrolling in hospital indemnity insurance ahead of time can provide an additional layer of financial protection against costs associated with a hospital stay to give birth. The money you receive from this supplemental insurance can be used to pay for costs not covered by your primary medical plan (such as the deductible, coinsurance, or copays).
You can enroll in this benefit during Annual Benefits Enrollment or if you experience a qualified change in status.
If your path to parenthood involves adoption or surrogacy, Citi offers financial support to help you. Through the Adoption and Surrogacy Assistance Program, Citi reimburses up to a lifetime maximum of $30,000 per family to help with certain expenses.
Eligible expenses include:
Eligible expenses must be incurred while employed at Citi.
Please refer to the Family Planning Benefits FAQs or the Adoption and Surrogacy Assistance Program policy on Citi For You (intranet only) for detailed information and to learn about how to submit a reimbursement request.
As you prepare to welcome your new child, use this checklist to make note of the actions you may want to take to ensure a smooth transition:
Under Citi's Parental Leave policy, all new parents can take 16 weeks of 100% paid leave following the birth or adoption of a child. Employees who give birth may also take up to eight weeks of 100% paid leave for disability and recovery related to childbirth.
As soon as you’re ready to share your big news, schedule time to meet with your manager so you can discuss your time off. During that conversation, you may want to talk about:
As you approach the start of the leave, we also recommend taking the following actions to help ease the transition:
Talk to your doctor about any arrangements you may need to make in advance, such as renting or purchasing a breast pump.
SNOO is a “smart" bassinet that encourages sleep at night or during naps with gentle rocking and soothing. All U.S. Citi employees are eligible for a discount on SNOO rentals and accessories. In addition, Citi will reimburse the full cost of a SNOO rental for up to six months for benefits-eligible employees covered by an Aetna or Anthem medical plan who add their new child to their medical plan.
Note: For employees enrolled in the High Deductible Plan with HSA, your SNOO rental costs will apply toward your deductible, if not already met. Upon meeting your deductible, any remaining SNOO costs will be reimbursed.
Citi's reimbursement for eligible rentals includes the rental fee, reconditioning fee and all sales tax, which you pay up front and then submit a claim to your medical plan. You are responsible only for a $99 security deposit, which is refundable when you return your SNOO. You'll receive a small- and medium-sized SNOO Sack and one fitted sheet with your rental.
Important: You must add your child to your Aetna or Anthem medical plan with 31 days after birth. If your child is not added, no reimbursement claims will be paid.
For more information about SNOO, including instructions for placing an order and requesting reimbursement, review these SNOO FAQs. Find the reimbursement forms under Documents on the right side of this page. Call your concierge for any questions when completing the forms.
Citi partners with Bright Horizons to offer a variety of child care services, ranging from nanny placement services to help finding local trusted child care providers and back-up options when your primary child care is unavailable. Learn more about the Bright Horizons benefit.
Adding to your family is a big change. Citi understands that even happy changes can bring stress. We encourage you to take advantage of the many resources available to help you manage the emotional challenges you face as a new parent. Learn more about the services offered through Citi’s Be Well Program.
As you prepare for your child’s arrival, consider telehealth for non-emergency medical needs, such as a cold, ear infection, or stomachache. Telehealth offers care from the comfort of your home — or wherever you may be — and is often cheaper than a visit to the doctor’s office. Learn more here.
Congratulations! We hope you enjoy this special time. As you prepare to settle into life with your new child, use this list of suggested actions to help ensure a smooth transition for your family.
Call MetLife at 1 (888) 830-7380 within a few days of when you start your leave. Then, touch base a few days after that to ensure they have everything they need to finish processing your claim.
Welcoming a new dependent either through birth or adoption is considered a qualified change in status that allows you to make updates to your Citi benefits. Make sure to report the change to the Citi Benefits Center within 31 days of the birth date or adoption placement date to make your changes.
Benefit changes you may want to consider include:
In addition, you may want to take this time to update your life insurance and/or retirement plan beneficiaries and update your income tax exemptions.
Visit My Total Compensation and Benefits to make benefit changes.
To enroll or make changes to your Group Universal Life or Supplemental Accidental Death and Dismemberment (AD&D) insurance, visit the MetLife MyBenefits website through My Total Compensation and Benefits or call MetLife at 1-888-830-7380.
Consider setting up a Dependent Day Care Spending Account (DCSA) to pay for eligible childcare expenses as one of the changes you make to your benefits. You can contribute up to $5,000 each year on a before-tax basis and use those funds for eligible day care expenses for your child(ren) under the age of 13 and/or adult/elder dependents.
Plan ahead for your newly expanded family with the help of the MetLife Legal Plan. The program provides help for a wide range of personal legal issues, such as creating or updating a will.
Citi values the importance of family and has many policies and programs in place to support you as you adjust to life with a new child.
Our New Parent Program is here to support you as you transition into parenthood. It’s available to both expectant and new parents and offers a variety of pre-recorded sessions on topics pertaining to work/life balance.
The New Parent Program:
Learn more about the resources available to support you through our New Parent Program on Citi For You (intranet only).
Returning to work from a leave can be a challenging time for a parent. Keep in mind the following tips to help make the transition a little smoother:
Anthem plan members have no-cost access to Breastfeeding Support on LiveHealth Online, offering secure and private video chats with certified lactation consultants, counselors, or registered dieticians. Experts can help provide support to help you with breastfeeding techniques regarding milk production, baby hunger cues, foods to avoid, postpartum nutrition, and more.
Citi partners with Bright Horizons to make it easier for you to find child care that meets your needs. Take advantage of preferred enrollment and discounts at Bright Horizons centers, back-up care options for children and dependent adults, free access to Sittercity to find care providers, personalized nanny placement with reduced fees and much more.
Plus, when you welcome a new child, you receive an additional 20 days of back-up care (available within the first 12 months after birth or adoption) for your new child, and an additional 10 days of transition care for your new child’s sibling(s) at a Citi back-up center.
Adjusting to life with a new child isn’t always easy. Make sure you take the time to care for yourself as you adjust to the new changes. Consider turning to the following resources for support: