Family and Educational Support

• Consider partnering with a Virgin Pulse health coach to build healthy stress management skills. Plus, you’ll earn points for your Live Well at Citi Program activities!
• Call a Be Well Counselor at 1 (800) 952-1245 to access immediate confidential support, schedule an in-person visit or connect with BetterHelp online counseling. Counselors are also available 24/7 via live chat on the TELUS Health website or in the TELUS Health app (universal login: username ‒ bewell; case-sensitive password ‒ livewell). You can also request virtual mental health care by text, voice or video using the BetterHelp app. Be Well and BetterHelp counselors can assist with everything from emotional well-being, to life coaching, to interpersonal or marital issues.
• Take a course through RethinkCare and incorporate mindfulness, resilience, and self-awareness into your daily life. You’ll earn Pulse Points for completing RethinkCare courses, too!
• Use your Citi medical benefits to receive therapy or psychiatric care. Both Teladoc (Aetna) and LiveHealth Online (Anthem) offer virtual appointments with mental health professionals. And, your Citi medical plan provides coverage for traditional in-person therapy, too. Your cost for virtual or in-person care will vary based on your medical plan.
• If enrolled in MetLife Legal Plans, turn to the caregiving experts available through Family First to find support for your unique caregiving situation.

As a new parent, you’ve got a lot on your mind. See all the ways Citi supports your parenthood journey:

• Find affordable child care or household help through Bright Horizons.
• Arrange back-up child care, either in a Bright Horizons center or in your home.
• Receive an additional 20 days of back-up care when you return to work after a little one joins the family (available within the first 12 months after birth or adoption). You can even use these days to try out a new center or as you consider your full-time child care options. These extra 20 days can be used at any center or with any in-home provider in the back-up care network (not available at Citi full-service centers).
• Take advantage of the Dependent Day Care Spending Account (DCSA), which can be used to pay for certain dependent day care expenses so that you (and your spouse, if applicable) can work or look for work. You may enroll in the DCSA during Annual Enrollment.
• Access free, confidential counseling through the Be Well Program.
• Add your new child to your benefits coverage and make any other applicable benefit changes within 31 days of birth or adoption or placement in your home.
• Access 10 days of transition care for your new child’s sibling(s) at a Citi back-up center if you take advantage of Bright Horizons’ return-to-work care, as described above.

When disruptions happen and you need to get to work, back-up care through Bright Horizons is available. Bright Horizons will arrange temporary care for you, quickly and conveniently, at one of their high-quality child care centers or find a screened and credentialed caregiver to come to you, where and when you need one.

Registration is required for participation. You have access to 20 days of back-up care per child per year, and copays apply. Reservations are needed for all back-up care services. Call 1 (877) 286-3138 for questions.

Note about imputed income: When you use the back-up care program, Citi contributes a portion of the cost. Please note that any company contribution will be taxable to you. You will see this taxable amount on your paycheck after accessing services. You can read additional details here. If you have any questions, please visit the HR Help Center from Citi For You (intranet only) and select “Open a Case” or chat with a live agent under “Get Help.”

Gain an advantage in your search for child care. Jump ahead on the waiting list at select Bright Horizons child care centers nationwide with preferred enrollment access and take advantage of exclusive tuition discounts (up to 10%) at participating centers across the country.

Log in to My Bright Horizons to find a center near you. 

Reach out to the center nearest you to ask about the availability of these programs:

• Citi Potty Learning Camp (ages 18 months and up): Employees can have five additional days to introduce children to this important milestone through a gentle, developmentally appropriate approach.
• Citi Homework Help (ages three to 12 years): Parents can make reservations for children attending school to come to the center to have teachers help with homework.
• Citi Parents Night Out (ages six weeks to 12 years): Throughout the year, the centers offer fun activities from 5–8 p.m.
• Citi Ready for School Camp (ages three to six years): Help prepare your child to enter school with this program focusing on social, emotional and cognitive readiness.

Finding trustworthy care can be a challenge. Let Bright Horizons connect you with additional resources to help locate ongoing care and support for your entire family, including your pets.

Through Bright Horizons, you have access to Sittercity's comprehensive database of care providers. Log in to My Bright Horizons to search Sittercity listings or post online to find experienced caregivers in your area with the skills you need, including sitters, nannies, housekeepers, pet sitters, dog walkers and more. 

Get personalized help from a local nanny agency with recruiting, vetting and selecting a nanny that will match your family’s specific needs. Choose from a caregiver-focused placement or a nanny who is also trained as a learning coach to assist with remote schoolwork. Take advantage of $300 savings on the placement fee and a 10% discount on the hourly rates for a nanny you select.

To get started, contact a local agency through My Bright Horizons. 

Access virtual support resources, including an online needs assessment, information on selecting between elder care choices, including specialized facilities for memory/hospice care and independent/assisted-living communities, and a search tool for finding and evaluating care providers.

Visit Years Ahead through Sittercity, available on My Bright Horizons, to get started. 

In addition to elder care support through Bright Horizons, you may also receive up to four hours of free elder care advice through the Be Well Program. Call 1 (800) 952-1245 for guidance and support related to the care of an elderly parent or family member.

And, if you or your parents or parents-in-law have questions about Medicare, the experts at Health Advocate are available for free consultation and assistance.

Enrolled in MetLife Legal Plans? You have unlimited access to a team of caregiving experts through Family First, including physicians, social workers and counselors. These experts can support your unique caregiving situation and help you create a holistic care plan for your loved one.​

Are your kids on break from school? Take advantage of Steve & Kate’s Camp, which offers kids ages three through 12 a wide variety of fun and educational activities that can be done virtually. These include arts and crafts, coding, competitions, fitness, game design, and more. This program is available from 9 a.m. to 8 p.m. ET every weekday, excluding holidays.

Find out how to get started at My Bright Horizons. 

Bright Horizons has developed stringent COVID-19 health and safety protocols for all Bright Horizons centers. Additionally, its in-home care network includes caregivers who meet stringent credentialing requirements, pass extensive background checks and are trained in CPR/First Aid.

Learn more about Bright Horizons’ Health and Safety Protocols for its centers and in-home providers.

You don’t need to have a child with a specific diagnosis or disability to take advantage of this free service. Your Bright Horizons Special Needs benefit can help families with children and teens of all ages facing a variety of challenges, including:

• Managing screen time
• Stress and anxiety
• LGBTQA+ identity
• Autism
• Mental health concerns
• Learning disabilities
• Sibling issues
• Positive discipline strategies
• Navigating the special education journey
• IEPs and 504 plans
• Advocating for your child’s needs

Bright Horizons provides discounted access to Varsity Tutors and Sylvan Learning.

• Varsity Tutors is the largest live learning platform in the United States with 3,000+ subjects and 40,000 tutors. Varsity Tutors also offers thousands of live enrichment and extracurricular classes, making it easy to find learning opportunities that fit your child’s interests and needs. Your child can get matched with an expert who can identify areas of opportunity and guide them on a path to achievement.
• Sylvan Learning also provides personal learning support for students in grades K-12, both in-person at their 750+ locations throughout North America and virtually with their proprietary SylvanSync™ technology. With Varsity Tutors and Sylvan Learning, all of your family’s learning needs are covered.

You can exchange your Bright Horizons Back-Up Care benefit for virtual tutoring sessions, giving you more flexibility to take advantage of the services most important to your family’s unique needs. Each Back-Up Care use can be exchanged for four hours of virtual tutoring. Center-based copays apply. Note that if you’d like to exchange your Back-Up Care benefit for virtual tutoring, you must engage with the Back-Up Care benefit through My Bright Horizons first.

Learn more about academic and virtual learning support on My Bright Horizons.

Looking for extra support for your college-bound high school student? Bright Horizons also offers your family access to discounted standardized test prep support and guidance on the college application process through Revolution Prep and College Coach.

Find educators who can guide in-home learning for small groups through Sittercity, available on My Bright Horizons. Search Sittercity listings or post a job to find an educator who meets your child’s needs, as well as your budget and schedule.

Provide more at-home learning for your 3-7 year old through the MarcoPolo Learning app. Designed by early childhood educators, MarcoPolo Learning teaches science, technology, engineering, art and math (STEAM) and literacy through hundreds of games and video lessons purposefully made for young minds.

Sign up on My Bright Horizons and take advantage of an annual discount through your Bright Horizons benefit. 

Access activities and resources through Bright Horizons World at Home to support at-home learning at all ages. Bright Horizons World at Home is specifically designed to bring the comforting rhythms of Bright Horizons child care centers right into your home, with guided learning opportunities that follow a similar schedule to that of classrooms.

Access a team of college admissions and finance experts who can help you maximize your child’s academic success and plan for college expenses, at no cost to you.

Register today for:

• Impartial, one-on-one guidance from our team of former college admissions and financial aid officers
• Expert advice on college lists and admissions essays
• Live events and on-demand webinars
• Online resources and tools targeted to your student’s academic level 

When it comes to academic success, the right study habits can make a world of difference. Revolution Prep provides you easy access to high-quality tutors offering a variety of online and in-person options with exclusive discounts for Bright Horizons families. Your child can receive professional support in preparing for ACT, SAT, PSAT and AP exams.

Learn more about Revolution Prep’s private and group tutoring on My Bright Horizons.