Overview

Citi is committed to supporting all families — those just starting out, those preparing for an empty nest and everything in between. Wherever you are in your parenting journey, family challenges can feel overwhelming at times. Citi offers many programs and resources to help make parenting and caregiving easier — while also helping you take care of yourself, too!

With all you’re juggling as a parent or caregiver, it’s essential to invest in your own well-being so that you’re ready to handle each day with strength and resilience. In fact, we believe self-care forms the foundation of successful parenting and caregiving.

Explore this page to learn about Citi’s many family-focused benefits. But first, let’s focus on taking care of you.

Support for Parents and Caregivers
  • Consider partnering with a Virgin Pulse health coach to build healthy stress management skills. Plus, you’ll earn points for your Live Well at Citi Program activities!
  • Call a Be Well Counselor at 1 (800) 952-1245 to access immediate confidential support, schedule an in-person visit or connect with BetterHelp online counseling. Counselors are also available 24/7 via live chat on the TELUS Health (formerly LifeWorks) website or in the TELUS Health app (universal login: username ‒ bewell; case-sensitive password ‒ livewell). You can also request virtual mental health care by text, voice or video using the BetterHelp app. Be Well and BetterHelp counselors can assist with everything from emotional well-being, to life coaching, to interpersonal or marital issues.
  • Take a course through RethinkCare and incorporate mindfulness, resilience, and self-awareness into your daily life. You’ll earn Pulse Points for completing RethinkCare courses, too!
  • Use your Citi medical benefits to receive therapy or psychiatric care. Both Teladoc (Aetna) and LiveHealth Online (Anthem) offer virtual appointments with mental health professionals. And, your Citi medical plan provides coverage for traditional in-person therapy, too. Your cost for virtual or in-person care will vary based on your medical plan.
  • If enrolled in MetLife Legal Plans, turn to the caregiving experts available through Family First to find support for your unique caregiving situation.
See How Parents Can Use Citi Benefits to Support Their Well-Being

These stories show real-life examples of how parents and parents-to-be could apply their Citi benefits to support a wide variety of challenges.

  • Meet Ariel: Trying to start a family, adopt healthier habits, buy a home and build a career.
  • Meet Remy: Managing a health issue, supporting a child's learning disability, and trying to grow professionally.
  • Meet Jordan: Supporting a teenager through depression and caring for aging parents, while also planning for college, saving for retirement and succeeding at work.
 

Family Resources

The Bright Horizons website offers a wealth of online resources to support your family, including articles, podcasts, webinars and videos addressing all stages of your family’s life. When you need a little advice, some helpful tips or a fresh perspective, turn to the experts at Bright Horizons.

Find Just What You Need

Easily search by topic, content type or age/stage. This valuable information also covers elder care, college planning, parenting challenges and timely topics related to current events.

In addition, there’s a blog written by parents and educators designed to help you through your child’s early years and beyond. You’ll find actionable advice, useful tips, fun family activity ideas, information to help you better understand your child and much more.

Start exploring today!

 

New Parent Program

Citi supports you as you transition into parenthood with our New Parent Program. Whether you are giving birth, supporting your pregnant spouse, partnering with a surrogate or adopting, the new parent program is designed to help you prepare for the changes ahead.

See what resources are available to support you through our New Parent Program on Citi For You (intranet only). Find more information on Citi's leave policies for parents.

More Help for New Parents

As a new parent, you’ve got a lot on your mind. See all the ways Citi supports your parenthood journey:

  • Find affordable child care or household help through Bright Horizons.
  • Arrange back-up child care, either in a Bright Horizons center or in your home.
  • Receive an additional 20 days of back-up care when you return to work after a little one joins the family (available within the first 12 months after birth or adoption). You can even use these days to try out a new center or as you consider your full-time child care options. These extra 20 days can be used at any center or with any in-home provider in the back-up care network (not available at Citi full-service centers).
  • Take advantage of the Dependent Day Care Spending Account (DCSA), which can be used to pay for certain dependent day care expenses so that you (and your spouse, if applicable) can work or look for work. You may enroll in the DCSA during Annual Enrollment.
  • Access free, confidential counseling through the Be Well Program.
  • Add your new child to your benefits coverage and make any other applicable benefit changes within 31 days of birth or adoption or placement in your home.
  • Access 10 days of transition care for your new child’s sibling(s) at a Citi back-up center if you take advantage of Bright Horizons’ return-to-work care, as described above.

Don’t Know Where to Start?

Call your Citi Health Concierge or Health Advocate for information about additional Citi benefits:

 

Adoption and Surrogacy Support

Citi’s Adoption and Surrogacy Assistance Program provides financial support to employees who are growing their family through adoption of a child or a surrogacy parenting arrangement. Through this program, Citi reimburses up to a lifetime maximum of $30,000 per family to help with certain expenses.

Eligible expenses include:

  • Adoption agency and placement fees
  • Adoption-related travel (including lodging)
  • Legal and court fees associated with the adoption or surrogacy
  • Temporary foster care expenses during the adoption process
  • Medical expenses not otherwise covered by any medical plan associated with the adoption or surrogacy

Eligible expenses must be incurred while employed at Citi.

Please refer to the Family Planning Benefits FAQs or the Adoption and Surrogacy Assistance Program policy on Citi For You (intranet only) for detailed information and to learn about how to submit a reimbursement request.

New Parent Program

As your family grows, Citi supports your transition to parenthood through our New Parent Program (intranet only).

 

Child/Elder Care

Citi offers a variety of family support resources for all ages through Bright Horizons. Whether you need help with child care, are looking for ways to supplement your child’s learning or need guidance on how to support a child with special needs, Bright Horizons can help.

View the Bright Horizons Benefit Webinar and explore the content below to learn more about all the family services and resources Bright Horizons offers.

How to Get Started

My Bright Horizons is your one stop for everything related to your family support benefits.

  1. Go to My Bright Horizons and enter your username and password, or click “Join today” to register for the first time.
  2. Complete a short introductory questionnaire.
  3. Start exploring your personalized family support benefits and resources. 

Back-Up Child and Elder Care Services

When disruptions happen and you need to get to work, back-up care through Bright Horizons is available. Bright Horizons will arrange temporary care for you, quickly and conveniently, at one of their high-quality child care centers or find a screened and credentialed caregiver to come to you, where and when you need one.

Registration is required for participation. You have access to 20 days of back-up care per child per year, and copays apply. Reservations are needed for all back-up care services. Call 1 (877) 286-3138 for questions.

Note about imputed income: When you use the back-up care program, Citi contributes a portion of the cost. Please note that any company contribution will be taxable to you. You will see this taxable amount on your paycheck after accessing services. You can read additional details here. If you have any questions, please visit the HR Help Center from Citi For You (intranet only) and select “Open a Case” or chat with a live agent under “Get Help.”

Preferred Child Care Enrollment

Gain an advantage in your search for child care. Jump ahead on the waiting list at select Bright Horizons child care centers nationwide with preferred enrollment access and take advantage of exclusive tuition discounts (up to 10%) at participating centers across the country.

Log in to My Bright Horizons to find a center near you. 

Special Programs at Citi Children’s Centers

Reach out to the center nearest you to ask about the availability of these programs:

  • Citi Potty Learning Camp (ages 18 months and up): Employees can have five additional days to introduce children to this important milestone through a gentle, developmentally appropriate approach.
  • Citi Homework Help (ages three to 12 years): Parents can make reservations for children attending school to come to the center to have teachers help with homework.
  • Citi Parents Night Out (ages six weeks to 12 years): Throughout the year, the centers offer fun activities from 5–8 p.m.
  • Citi Ready for School Camp (ages three to six years): Help prepare your child to enter school with this program focusing on social, emotional and cognitive readiness.

Find Sitters, Nannies, Housekeepers and Pet Care

Finding trustworthy care can be a challenge. Let Bright Horizons connect you with additional resources to help locate ongoing care and support for your entire family, including your pets.

Through Bright Horizons, you have access to Sittercity's comprehensive database of care providers. Log in to My Bright Horizons to search Sittercity listings or post online to find experienced caregivers in your area with the skills you need, including sitters, nannies, housekeepers, pet sitters, dog walkers and more. 

Nanny Placement Services

Get personalized help from a local nanny agency with recruiting, vetting and selecting a nanny that will match your family’s specific needs. Choose from a caregiver-focused placement or a nanny who is also trained as a learning coach to assist with remote schoolwork. Take advantage of $300 savings on the placement fee and a 10% discount on the hourly rates for a nanny you select.

To get started, contact a local agency through My Bright Horizons. 

Elder Care Resources

Access virtual support resources, including an online needs assessment, information on selecting between elder care choices, including specialized facilities for memory/hospice care and independent/assisted-living communities, and a search tool for finding and evaluating care providers.

Visit Years Ahead through Sittercity, available on My Bright Horizons, to get started. 

In addition to elder care support through Bright Horizons, you may also receive up to four hours of free elder care advice through the Be Well Program. Call 1 (800) 952-1245 for guidance and support related to the care of an elderly parent or family member.

And, if you or your parents or parents-in-law have questions about Medicare, the experts at Health Advocate are available for free consultation and assistance.

Enrolled in MetLife Legal Plans? You have unlimited access to a team of caregiving experts through Family First, including physicians, social workers and counselors. These experts can support your unique caregiving situation and help you create a holistic care plan for your loved one.​

Virtual Camps and Programs

Are your kids on break from school? Take advantage of Steve & Kate’s Camp, which offers kids ages three through 12 a wide variety of fun and educational activities that can be done virtually. These include arts and crafts, coding, competitions, fitness, game design, and more. This program is available from 9 a.m. to 8 p.m. ET every weekday, excluding holidays.

Find out how to get started at My Bright Horizons. 

You can also access a variety of additional resources to support your family, including articles and videos supporting all stages of your family’s life.

Bright Horizons’ Health and Safety Protocols

Bright Horizons has developed stringent COVID-19 health and safety protocols for all Bright Horizons centers. Additionally, its in-home care network includes caregivers who meet stringent credentialing requirements, pass extensive background checks and are trained in CPR/First Aid.

Learn more about Bright Horizons’ Health and Safety Protocols for its centers and in-home providers.

 

Specialized Parenting Support

Supporting a child who's struggling with emotional, social, learning or developmental issues is challenging. Citi supports you in these situations with a variety of resources and benefits.

Bright Horizons

The Bright Horizons Special Needs program provides free expert advice and guidance to help you better understand, advocate for and support your child from birth to young adulthood — both at school and at home.

When you sign up, you’ll get access to an interactive website, online tools, expert webinars and personalized guidance from an experienced advisor — giving you the tools, knowledge and support to help your child overcome educational, social, emotional or developmental hurdles.

Specialized Support Is Available to All Parents

You don’t need to have a child with a specific diagnosis or disability to take advantage of this free service. Your Bright Horizons Special Needs benefit can help families with children and teens of all ages facing a variety of challenges, including:

  • Managing screen time
  • Stress and anxiety
  • LGBTQA+ identity
  • Autism
  • Mental health concerns
  • Learning disabilities
  • Sibling issues
  • Positive discipline strategies
  • Navigating the special education journey
  • IEPs and 504 plans
  • Advocating for your child’s needs
Get Started!

To access the free support you need to advocate for your child, create your free Bright Horizons account. (Use Employer Code: livewell)

Mental Health Care

More children and teens are facing mental health challenges than ever before. If you’re concerned about your child’s or teen’s mental health, turn to your Citi benefits for support.

  • Reach out to the Be Well program for phone, in-person or online counseling. The Be Well program and BetterHelp are available to you and all your family members.
  • Use your Citi medical benefits to arrange for therapy or psychiatric care. Children and teens covered by a Citi medical plan have benefits for in-person or virtual therapy with licensed counselors, psychologists and psychiatrists. If you need help finding an in-network mental health provider to meet your child’s needs, contact your Citi Health Concierge or Included Health.
Did You Know? Included Health Isn’t Just for Second Opinions

The experts at Included Health can do the research and legwork for you when trying to find in-demand professionals, like mental health doctors and therapists who specialize in kids and teens. Simply activate your free account online or call 1 (888) 306-7195 to speak with a care coordinator.

 

Education and Learning

Making sure that your children are getting the support they need throughout their education can be tough. Bright Horizons makes it a bit easier by providing you and your family access to a variety of educational tools and resources. From an at-home virtual learning app for toddlers to learning pods and tutoring, there are resources to support your family’s education at every stage.

Get more details about all the educational services and resources that Bright Horizons offers.

How to Get Started

My Bright Horizons is your one stop for everything related to your family support benefits.

  1. Go to My Bright Horizons and enter your username and password, or click “Join today” to register for the first time.
  2. Complete a short introductory questionnaire.
  3. Start exploring your personalized family support benefits and resources.

Academic and Virtual Learning Support

Bright Horizons provides discounted access to Varsity Tutors and Sylvan Learning.

  • Varsity Tutors is the largest live learning platform in the United States with 3,000+ subjects and 40,000 tutors. Varsity Tutors also offers thousands of live enrichment and extracurricular classes, making it easy to find learning opportunities that fit your child’s interests and needs. Your child can get matched with an expert who can identify areas of opportunity and guide them on a path to achievement.
  • Sylvan Learning also provides personal learning support for students in grades K-12, both in-person at their 750+ locations throughout North America and virtually with their proprietary SylvanSync™ technology. With Varsity Tutors and Sylvan Learning, all of your family’s learning needs are covered.

You can exchange your Bright Horizons Back-Up Care benefit for virtual tutoring sessions, giving you more flexibility to take advantage of the services most important to your family’s unique needs. Each Back-Up Care use can be exchanged for four hours of virtual tutoring. Center-based copays apply. Note that if you’d like to exchange your Back-Up Care benefit for virtual tutoring, you must engage with the Back-Up Care benefit through My Bright Horizons first.

Learn more about academic and virtual learning support on My Bright Horizons.

Looking for extra support for your college-bound high school student? Bright Horizons also offers your family access to discounted standardized test prep support and guidance on the college application process through Revolution Prep and College Coach.

Learning Pods

Find educators who can guide in-home learning for small groups through Sittercity, available on My Bright Horizons. Search Sittercity listings or post a job to find an educator who meets your child’s needs, as well as your budget and schedule.

Digital Learning for Preschool

Provide more at-home learning for your 3-7 year old through the MarcoPolo Learning app. Designed by early childhood educators, MarcoPolo Learning teaches science, technology, engineering, art and math (STEAM) and literacy through hundreds of games and video lessons purposefully made for young minds.

Sign up on My Bright Horizons and take advantage of an annual discount through your Bright Horizons benefit. 

Resources for Learning at Home

Access activities and resources through Bright Horizons World at Home to support at-home learning at all ages. Bright Horizons World at Home is specifically designed to bring the comforting rhythms of Bright Horizons child care centers right into your home, with guided learning opportunities that follow a similar schedule to that of classrooms.

Learn more about other resources available through Bright Horizons, including child care services.

 

College Advising and Test Prep

The process of preparing for and applying to college can be difficult to navigate. Bright Horizons provides you and your family convenient, affordable access to standardized test prep and expert admissions advice, helping you save on time, money and stress. Take advantage of these valuable resources today by visiting My Bright Horizons and entering your username and password, or click “Join today” to register for the first time.

College Coach

Access a team of college admissions and finance experts who can help you maximize your child’s academic success and plan for college expenses, at no cost to you.

Register today for:

  • Impartial, one-on-one guidance from our team of former college admissions and financial aid officers
  • Expert advice on college lists and admissions essays
  • Live events and on-demand webinars
  • Online resources and tools targeted to your student’s academic level 

Test Prep

When it comes to academic success, the right study habits can make a world of difference. Revolution Prep provides you easy access to high-quality tutors offering a variety of online and in-person options with exclusive discounts for Bright Horizons families. Your child can receive professional support in preparing for ACT, SAT, PSAT and AP exams.

Learn more about Revolution Prep’s private and group tutoring on My Bright Horizons. 

Looking for More Education Support?

Bright Horizons also offers discounted access to top tutoring services and other learning supports for your children at any age.