Everyday Support

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Last updated date: 7/18/2024

Juggling your work, family and personal commitments isn’t easy. Citi offers benefits to help make day-to-day life a bit more manageable. From finding a dog walker to working with a life coach, Citi is here for you, every day.

Take some time for YOU!

Citi offers resources to help you manage the stress in your life and enjoy more balance:

  • Use Rethink's digital programs to incorporate mindfulness, resilience and self-awareness into your life (available through the Live Well at Citi Program).
  • Use BetterHelp online counseling to conveniently connect with a therapist through voice, video, text or live chat. (universal username: bewell; password: livewell)
  • Work with a Virgin Pulse health coach who specializes in stress management. (You'll earn rewards for your Live Well activities, too!)
  • Call a Be Well counselor at 1 (800) 952-1245 anytime for immediate support or to schedule an in-person visit. (Or use live chat on the LifeWorks website or app (universal username: bewell; password: livewell).
  • Turn to the experts at Bright Horizons for parenting, elder care or pet care support.
  • Use your Citi medical benefits to partner with a therapist (in-person or online) who can help you manage stress.

Help for Every Need

When you could use a helping hand, take advantage of the wide variety of programs available to you as a Citi employee.

Do you need…

Someone to Talk to?

Call 1 (800) 952-1245 anytime, day or night, to reach a Be Well representative who will listen to your concerns and guide you to additional support, if needed. Learn more about all the mental health support the Be Well Program offers.

Help Finding a Doctor, Resolving Billing Issues or Navigating the Health Care System?

Through Health Advocate, a health care expert is just a phone call away. You, your spouse/partner, your children, parents and even your parents-in-law can receive free assistance with:

  • Understanding insurance claims
  • Addressing billing issues
  • Finding doctors and making appointments
  • Getting information about a medical condition or a second opinion
  • And much more

Call 1 (866) 449-9933 8 a.m. to 9 p.m. ET Monday through Friday to speak with a Personal Health Advocate.

As an Aetna or Anthem member, you also have access to a Citi Health Concierge who can provide personalized health care support and guide you to the right resources when you need them.

Referrals for Service Providers, Pet Care, Child Care or Elder Care?

Looking for a realtor, moving company, electrician, plumber or other service? The Be Well Program can help you cross off your to-do list with ease! Work-life specialists will do the research for you and give you a list of referrals. Visit the Be Well website (username: resources, password: for_you) or call 1 (800) 952-1245 to get started.

You can also simplify your search for a housekeeper, pet sitter or childcare provider by using Sittercity’s online service — available to you for free through Bright Horizons. Log in to My Bright Horizons to search Sittercity listings or post online to find experienced caregivers in your area with the skills you need. If you’d like to hire a provider, you’ll pay for the services provided through Sittercity.

Options for Child Care, Camp, Tutoring and Parenting Support?

Bright Horizons offers you helpful time- and money-saving support for a wide range of parenting challenges.

  • Preferred enrollment and waived registration at Bright Horizons centers and discounted tuition at most participating centers in the Bright Horizons network
  • Free access to Sittercity’s database of childcare providers
  • Personalized nanny placement with discounted fees and hourly rates
  • Temporary back-up care when your regular caregiver is unavailable.
  • Virtual camp programs
  • Tutoring, enrichment and personal learning support
  • Guidance with your child’s developmental, educational, emotional or social issues

Get started at My Bright Horizons or call 1 (877) 286-3138.

Advice on Elder Care?

Not sure where to start or confused by the elder care options and financing rules? Through the Be Well Program, you can receive up to four hours of free guidance and support related to the care of an elderly parent or family member. Call 1 (800) 952-1245 to get started.

In addition, Bright Horizons gives you access to elder care resources, including an online needs assessment, information on selecting between elder care choices, help finding temporary care solutions for elder family members and a search tool for finding and evaluating care providers. Visit Years Ahead through Sittercity, available on My Bright Horizons, to get started.

And, if you or your parents or parents-in-law have questions about Medicare, the experts at Health Advocate are available for free consultation and assistance.

Enrolled in MetLife Legal Plans? You have unlimited access to a team of caregiving experts through Family First, including physicians, social workers and counselors. These experts can support your unique caregiving situation and help you create a holistic care plan for your loved one.

Legal or Financial Advice?

Sometimes you just want to run a question by an expert, without dealing with a big bill. Through the Be Well Program, you and your household members can receive 30 minutes of free legal and/or financial advice. If necessary, you’ll also receive a 25% discount on further legal or tax preparation services. Call 1 (800) 952-1245 to take advantage of these free consultations.

You can also turn to Alight Financial Advisors (AFA) for professional financial advice, using free online planning tools, speaking to an advisor at no cost to you or taking advantage of the AFA Professional Management Program, which provides personalized guidance and money management for a fee.

Help from a Life Coach to Achieve Your Personal and Professional Goals?

Why go it alone, when professional coaching is available? Consider working with a Be Well Life Coach to get started or stay on track as you work toward personal self-improvement and/or career goals. You have access to unlimited sessions through phone calls, emails or live chat. It’s all 100% free and confidential. Call Be Well at 1 (800) 952-1245.