Making Benefits Changes

Typically, your health and insurance benefits choices remain in effect for a full calendar year. However, you may be able to make changes to your benefits when you experience certain life events, known as qualified changes in status. The benefits you can change vary depending on your life event.

When you have a qualified change in status that affects your benefits, you must report it to the Citi Benefits Center within 31 days of the event by following the process described under How to Report a Qualified Change in Status Event. Exceptions to the 31-day rule are the loss of Medicaid and/or the Children's Health Insurance Program (CHIP) coverage, and the start of eligibility for state premium assistance. For those two events, you have 60 days to report the change. Please note that CHIP coverage is not available in Puerto Rico.

Note: If you miss the deadline, you won’t be able to enroll in or make changes to your benefits until the next Annual Enrollment period unless you experience another qualified change in status.

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How to Make a Benefit Change

You can make a change after experiencing a qualified change in status by visiting Your Benefits Resources™ (YBR) through My Total Compensation and Benefits. Access YBR under "Want to get to our Best in Class Vendors fast?" in the upper right-hand corner. You can also make a change by speaking with a Citi Benefits Center representative. Call the Citi Benefits Center through ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "health and insurance benefits as well as TRIP and spending accounts" option. You can speak with a representative from 8 a.m. to 8 p.m. ET Monday through Friday, excluding holidays.

To enroll or make changes to your Group Universal Life or (GUL) Supplemental Accidental Death and Dismemberment (AD&D) insurance at any time, visit the MetLife MyBenefits website through My Total Compensation and Benefits or call MetLife at 1 (888) 830-7380. To change your GUL coverage, you may be required to provide evidence of insurability.

iconYou Get Married, or You Enter Into a Domestic Partnership or Civil Union

You can make the following changes to your benefits within 31 days of the event if your partner is a tax dependent (Note: If you enter into a domestic partnership or a civil union, the changes you can make depend on whether your partner is your tax dependent as defined by Section 152 of the Internal Revenue Code):

You can make the following changes to your benefits within 31 days of the event if your partner is not a tax dependent:

  • Medical, Dental and Vision: Enroll in coverage for yourself and your dependent(s)
  • Enroll in or increase your Group Universal Life coverage by up to one times your benefits eligible pay, not to exceed $500,000, without providing Evidence of Insurability (EOI), if you have not elected the GUL maximum benefit
  • Enroll in Long-Term Disability coverage without providing EOI, if you previously declined the coverage

Other things to think about:

iconYou Have or Adopt a Child

You can make the following changes to your benefits within 31 days of the event:

Other things to think about:

iconYou Move Outside of Your Plan's Service Area

You can make the following changes to your benefits within 31 days of the event if you move outside of your plan's service area:

  • Medical, Dental and Vision: Drop coverage for yourself, drop your spouse/partner from your coverage, drop dependent(s) from your coverage, switch to another plan, transfer your deductible between self-insured medical plans (ChoicePlan 500, HDHP)
  • Enroll in or decrease your contribution to your Dependent Day Care Spending Account

Other things to think about:

iconYou Become Legally Separated or Divorced

You can make the following changes to your benefits within 31 days of the event:

Other things to think about:

iconYou, Your Spouse or Your Child Loses Health Care Coverage Under Another Plan

You can make the following changes to your benefits within 31 days of the event:

  • Medical, Dental and Vision: Enroll in coverage for yourself and your dependent(s). If your spouse loses coverage, you may switch to another plan.
  • Enroll in, increase or decrease your contributions to the Dependent Day Care Spending Account, if your spouse loses health care coverage
iconYour Child or Spouse Becomes Eligible for Coverage Under Another Plan

You can make the following changes to your benefits within 31 days of the event:

  • Medical, Dental and Vision: Drop coverage for your dependents, or drop coverage for yourself (if you'd like to move to your spouse's plan)
  • Discontinue or decrease your contributions to your Dependent Day Care Spending Account, if your spouse becomes eligible for another plan
iconYou Retire

You can make the following changes to your benefits within 31 days of the event:

  • Enroll in Citi Retiree medical, dental and vision coverage for you and your dependent(s) [links to Retiree-Health-Plan-Benefits-Deck.pdf]. For more information, review Your Retirement Guide [links to us-retirement-planning-guide.pdf]
  • Enroll in COBRA for yourself only or for you and your dependents, if you are eligible and were enrolled in active coverage prior to retirement
  • Elect to continue contributions (on an after-tax basis) to the Health Care Spending Account (HCSA) or Limited Purpose Health Care Spending Account (LPSA) through COBRA for the remainder of the plan year. Note: If you were contributing to an HCSA or LPSA prior to retirement. You'll have until June 30 of the year after your retirement date to file claims; otherwise, you'll forfeit any funds remaining in your account
  • Submit claims for eligible expenses incurred before your retirement date for the Dependent Day Care Spending Account (DCSA). You can file claims, up to your DCSA account balance, for eligible expenses incurred before your retirement date. You'll have until June 30 of the year after your retirement date to file claims incurred prior to your retirement date; otherwise, you'll forfeit any funds remaining in your account
  • Convert group universal life insurance to individual policy, if desired. Note: You will pay higher rates than the Citi coverage

Other things to think about:

  • Notify both your supervisor and a human resources representative as far in advance as possible to allow for the required paperwork to be completed by your termination date
  • Connect with a retirement specialist via ConnectOne at 1 (800) 881-3938. From the ConnectOne "benefits" menu, choose the "initiate retirement" option
  • Consider joining the Citi Alumni Network
  • Keep your home address and telephone number up to date on Citi records
iconYou Leave Citi

You can make the following changes to your benefits within 31 days of the event:

  • Medical, Dental and Vision: Enroll in COBRA for yourself only or for you and your dependents, if you are eligible and were enrolled in active coverage prior to your termination. Note: If you are younger than age 65 when you terminate, your active medical, dental, and vision coverage will end at 11:59 p.m. on the day you terminate. If you are age 65 or older, your active medical, dental, and vision coverage will terminate at the end of the month in which you terminate employment
  • If eligible, elect to continue contributions (on an after-tax basis) to the Health Care Spending Account (HCSA) or Limited Purpose Health Care Spending Account (LPSA) through COBRA for the remainder of the plan year, if you were contributing to an HCSA or LPSA prior to terminating
  • Submit claims for eligible expenses for the Dependent Day Care Spending Account (DCSA) after your termination date through the end of the year in which your termination occurred. You'll have until June 30 of the year after your termination date to file claims; otherwise, you'll forfeit any funds remaining in your account
  • Convert group universal life insurance to individual policy, if desired. Note: You will pay higher rates than the Citi coverage
  • Note: Your Long-Term Disability coverage ends on the day you terminate.

Other things to think about:

  • Review the Leaving Citi Guide
  • Return all Company property used while a Citi employee, including your laptop, mobile device, company ID, corporate credit card, etc.
  • Make decisions about your ongoing benefits coverage through COBRA
  • Access confidential counseling or assistance (Note: The Be Well Program participation ends on your last day as a Citi employee)
  • Complete an exit interview with your manager
  • Keep your home address and telephone number up to date on Citi records
iconYou Have a Change in Work Status (i.e., Part-time to Full-time status)

Things to think about:

iconYou Lose a Loved One

Things to think about:

iconYou Need to Take a Leave of Absence

Things to think about: