Overview

Welcome! At Citi, we are proud to provide comprehensive benefits that aim to help you and your family live well, feel well and save well. We recognize that everyone has different needs when it comes to benefits. That’s why we’re committed to offering a diverse benefits program that offers something for everyone.

Starting a new job is exciting, but it can also be overwhelming. We know you have plenty to think about, and we’re here to make getting started with Citi’s benefits a little easier. Follow the steps in the roadmap below as you begin your journey at Citi, so you can understand your options, make the best choices for your needs and gain an understanding of what’s available to you for your current and future needs.

 

Your 90-Day Roadmap

Use this roadmap as a guide to help you make the most of your first three months at Citi.

First Week: Get Started

Get Started with Your Benefits

Review this site’s Get Started with Your Benefits page to begin learning about all of the benefits Citi has to offer. For complete details about your health and insurance benefits and the Retirement Savings Plan, review the Benefits Handbook.

Explore My Total Compensation and Benefits

My Total Compensation and Benefits is your secure, password-protected gateway to personalized information about your compensation and benefits. It’s also your seamless connection to Your Benefits Resources (YBR™), where you can:

  • Set your Citi Retirement Savings Plan contribution rate — enroll today so that you can start saving right away. Now is also a good time to review and select your investment options. You can speak with Alight Financial Advisors (AFA) Investment Advisors for personalized decision support by calling 1 (800) 881-3938. When you call, select “benefits” from the prompt menu, then the “401(k) Plans” option, and “Contact an Advisor Regarding Investment Advice and Financial Guidance.” Note that if you do not actively enroll or opt out of the Citi Retirement Savings Plan, you will be automatically enrolled after 90 days from your hire date, and 6% of your eligible pay will be withheld from your paycheck each pay period and contributed to the Citi Retirement Savings Plan as a before-tax contribution.
  • Enroll in your health and insurance benefits — you must enroll within 31 days of your hire date. Take this time to familiarize yourself with all your options and consider your coverage needs.

First Month: Build Momentum

Enroll in Benefits

Once you’ve reviewed your health and insurance benefit options, be sure to enroll within 31 days of your hire date. There are two ways you can enroll:

  • Online: Visit Your Benefits Resources (YBR™), available through My Total Compensation and Benefits. To enroll in Group Universal Life (GUL) and Supplemental AD&D insurance, you must do so directly with MetLife. Visit My Total Compensation and Benefits and click on “Group Universal Life” under “Want to get to our best in class vendors fast?” to connect to the MetLife MyBenefits website.
  • By phone: Call the Citi Benefits Center via ConnectOne at 1 (800) 881-3938, 8:00 a.m. to 8:00 p.m. ET, Monday through Friday, excluding holidays. From the “benefits” menu, select the “health and insurance benefits as well as TRIP and spending accounts” option. If you’re outside the United States or Puerto Rico, call 1 (469) 220-9600. Note: All family members must be listed as a covered dependent under each individual plan. When enrolling by phone, you must ask a Citi Benefits Center representative to “cover” each dependent.
Provide Tobacco User Status

At Citi, we value tobacco-free living, and we give you resources to help you get (and stay) tobacco free. As part of our commitment to a tobacco-free community, we ask all of our employees to attest to their tobacco user status when enrolling in benefits. Be sure to complete the Tobacco Attestation when you enroll, regardless of your tobacco user status. If you and/or your enrolled spouse/partner use tobacco:

  • You’ll pay a $600 penalty ($1,200 if you both use tobacco products).
  • You’ll have the opportunity to receive a refund on paid penalties if you complete the Live Well Tobacco Cessation Program.
Verify Dependents

If you enrolled any dependents on your Citi benefits, you have 45 days to provide information verifying their eligibility. If you do not submit the required documentation within this timeframe, your newly added dependent’s coverage will be canceled, and any claims made to date will not be paid.

Take Care of Your Mental Health

The Be Well Program provides free and confidential counseling whenever you need it. Save the Be Well Program phone number 1 (800) 952-1245 to your phone contacts for on-call support at any time of day or night, 365 days a year.

Keep CitiBenefits.com Handy

Save CitiBenefits.com to the home screen of your smartphone for quick access anytime, anywhere.

  • iOS: Visit CitiBenefits.com in your web browser app. Then, tap the share button and select “Add to Home Screen” in the menu that appears.
  • Android: Visit CitiBenefits.com in your web browser app. Then, tap the menu button and select “Add to home screen.”
Explore the Live Well at Citi Program

The Live Well at Citi Program supports and rewards you as you improve your physical, financial and emotional well-being. You and your spouse or partner can each sign up for a free Virgin Pulse account online or through the app, available from the Apple Store and Google Play. Note that only spouses/partners enrolled in a Citi medical plan are eligible to earn rewards.

Get Support for Your Family

Bright Horizons offers you more than just child care. There’s plenty to take advantage of, including college advising, elder care resourceslearning support and more. Register today for free so you’re ready to use it if you need to.

First 90 Days: Continue to Thrive

See How Citi Supports You

Citi strives to meet the diverse needs of all of our employees. Look through the Citi Is There for Me stories to see how Citi’s benefits can fit into your life.

Find Benefits for Your Needs

Citi is dedicated to providing and connecting you with benefits that support you and your family, no matter your situation. Use the Find benefits for your needs page to quickly find the right solutions and support for various situations you may be facing, such as managing stress, planning for retirement or preparing to welcome a new child into your family.

Find Work/Life Balance

Citi supports you in balancing your work, family and personal commitments. Learn about taking time away from work, family and educational benefits, support for everyday needs, legal resources and employee discounts.

Download Your Medical Plan’s App

Your medical plan's app offers easy on-the-go access to your coverage details, claims information and more:

Get Your Telehealth App

Download the app for your telehealth service so it’s there when you need it.

Maximize Your Pulse Point Rewards

Complete healthy activities through the Live Well at Citi Program often to earn the most possible rewards. Keep in mind that your points reset each quarter. If you earn the maximum points every quarter, you’ll earn $70 each time — that’s $280 for the whole year!

Continue to Save Well

Speak with an AFA Investment Advisor for advice on balancing debt, budgeting household expenses or saving for a large purchase, all at no cost to you. Contact AFA Investment Advisors by calling 1 (800) 881-3938 from 9 a.m. to 9 p.m. ET, Monday through Friday. From the “benefits” menu, select the “401(k) Plans” option, then “Contact an Advisor Regarding Investment Advice and Financial Guidance.”

 

Find What You Need

Navigate Citi’s benefits and rewards using the resources and systems below.

ConnectOne

ConnectOne is Citi's telephone portal, your connection to Citi Benefits and HR and Payroll Administrative Services. Call 1 (800) 881-3938 and using this menu to get connected with the support you’re looking for.

My Total Compensation and Benefits

Securely access personalized information about your compensation and benefits through this password-protected gateway. You can also seamlessly link to Your Benefits Resources (YBR™), where you’ll enroll in benefits or make changes.

Citi For You

Visit Citi For You, Citi’s intranet, for all your day-to-day self-service HR needs, such as career planning, time off, paychecks, home address updates and more. This site is only accessible when connected to the company network.

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Answers to Frequently Asked Questions

Do I have to enroll in benefits? What happens if I don’t enroll or miss the enrollment deadline?

You must enroll within 31 days of your hire date to receive medical, dental and vision coverage, as well as any supplemental health coverage. You must also enroll if you wish to participate in a Health Care Spending Account (HCSA), Limited Purpose Health Care Spending Account (LPSA), Dependent Day Care Spending Account (DCSA) or the MetLife Legal Plans. If you do not enroll in health and insurance benefits within 31 days of your hire date, you will only have core benefits, which Citi provides to all employees at no cost.  

You will have another opportunity to enroll in benefits during the Annual Enrollment period, which takes place every fall. You may also make changes to your benefits if you experience certain life events — such as a marriage, divorce, new child or change in coverage under another plan — known as qualified changes in status.

Note about life and disability insurance: If you pass up your initial opportunity to enroll in Group Universal Life (GUL) coverage or decline automatic enrollment in Long-Term Disability (LTD) coverage, you will need to provide evidence of insurability (proof of good health) should you decide to enroll at a later date.

How do I enroll in my health and insurance benefits?

You can enroll in your benefits either online or by phone:

  • Online: The quickest and easiest way to make your elections and add covered family members is to visit Your Benefits Resources (YBR™), available through My Total Compensation and Benefits. To enroll in Group Universal Life (GUL) and Supplemental AD&D insurance, you must do so directly with MetLife. Visit My Total Compensation and Benefits and click on “Group Universal Life” under “Want to get to our best in class vendors fast?” to connect to the MetLife MyBenefits website.
  • By phone: Alternatively, you may enroll by phone. Call the Citi Benefits Center via ConnectOne at 1 (800) 881-3938, 8:00 a.m. to 8:00 p.m. ET, Monday through Friday, excluding holidays. From the “benefits” menu, select the “health and insurance benefits as well as TRIP and spending accounts” option. If you’re outside the United States or Puerto Rico, call 1 (469) 220-9600. Note: All family members must be listed as a covered dependent under each individual plan. When enrolling by phone, you must ask a Citi Benefits Center representative to “cover” each dependent.
How do I enroll in the Retirement Savings Plan?

You can set your contributions and select your investment options beginning on your first day at Citi. If you do not make an election within 90 days of your hire date, Citi will automatically enroll you in the Retirement Savings Plan, and 6% of your eligible pay will be withheld from your paycheck each pay period and contributed to the Citi Retirement Savings Plan on a before-tax basis. Your contributions will be invested in target date funds, which are the Plan’s default investment option. In addition, if you are automatically enrolled, your contribution rate will increase by 1% each year until it reaches 15%. You can access your account and set, change or stop your contributions at any time through My Total Compensation and Benefits.

How do I know which health benefits are best for me?

We’re here to help you make the right choices for you and your family. The steps below can support you in making your benefit elections:

  • Carefully review your options. Get started with your benefits by reviewing all of the options available to you. Compare your medical plan options and be sure to check the networks before you enroll. You can also get help from ALEX, an independent, fun and interactive tool to help you pick the right plan. If you have access to another employer plan other than Citi’s through your spouse or partner, consider which plan provides the most value.
  • Call Health Advocate at 1 (866) 449-9933 with questions about coverage or if you’re not sure where to start.
What if I change my mind after the enrollment deadline has passed?

Once the enrollment deadline for health and insurance benefits has passed, you will have to wait until the next Annual Enrollment period to make any changes to most of your benefits. However, you may be able to make changes to your benefits when you experience certain life events – such as a marriage, divorce, new child or change in coverage under another plan – known as qualified changes in status. For Group Universal Life (GUL) coverage, Long-Term Disability (LTD) coverage and the Transportation Reimbursement Incentive Program (TRIP), you can enroll, modify or cancel at any time.

Note about life and disability insurance: If you pass up your initial opportunity to enroll in Group Universal Life (GUL) coverage or decline automatic enrollment in Long-Term Disability (LTD) coverage, you will need to provide evidence of insurability (proof of good health) should you decide to enroll at a later date.

Who do I call if I have questions?

If you need help enrolling or have questions about your benefits or eligibility, the Citi Benefits Center is available via ConnectOne at 1 (800) 881-3938, 8:00 a.m. to 8:00 p.m. ET, Monday through Friday, excluding holidays. From the “benefits” menu, select the “health and insurance benefits as well as TRIP and spending accounts” option.

In addition, Health Advocate is available to provide personalized support and guide you to the right resources when you need them, so you get the most out of all your Citi Benefits. Speak to a Personal Health Advocate by calling 1 (866) 449-9933, 8 a.m. to 9 p.m., ET, Monday through Friday.