It’s okay to say you’re not okay. At Citi, we believe your mental and emotional health are critical to your overall well-being. So when life gets you down, Citi is here to help you up.

Citi offers a wide range of free, confidential resources to help you through life’s challenges and feel your best. Whether you’re struggling with everyday stress, relationship issues, financial or legal matters, substance abuse, depression, grief or anxiety, your Citi benefits provide comprehensive, flexible support options designed to meet your individual needs.

Your Citi Benefits Work Together to Provide Holistic Support

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New for 2022: BetterHelp Online Counseling Is Here

Replacing Talkspace, BetterHelp online counseling offers convenient, confidential support for your needs. You (and your household members) can connect with a therapist whenever it fits into your schedule from wherever you are. Learn more about phone, video or text-based counseling through BetterHelp below.

Be Well Program

Your well-being is our priority. As part of Citi’s commitment to support employee mental and emotional health, the Be Well Program is designed to help you cope with life’s challenges, both big and small, by listening to your concerns and connecting you with the right support for your needs.

The program is free, easy-to-use and confidential. It offers counseling (by phone, text, online, or in person) and referrals to local service providers, as well as coaching or consultation to help you reach your personal and professional goals. Whatever you need to be well, that’s what Citi strives to provide.

Who’s Eligible to Use the Be Well Program?

The Be Well Program is available to all active, benefits-eligible Citi employees in the United States and their household family members, as well as paid and unpaid U.S. interns. You don’t need to be enrolled in a Citi medical plan to take advantage of the program.

What Can the Be Well Program Do for You?

The Be Well Program offers assistance with a wide range of personal issues and day-to-day concerns, including:

  • Emotional well-being: depression, stress and anxiety, grief and loss, PTSD (Post Traumatic Stress Disorder), addictions, eating disorders and sleeping difficulties
  • Interpersonal issues: marital/partner, family, friends, LGBT issues, dealing with conflict or physical or emotional abuse
  • Workplace challenges: communicating with your manager, dealing with organizational change and stress
  • Manager resources: helping employees deal with change, leadership and communication skills
  • Legal or financial issues: divorce, landlord dispute, traffic violations, identity theft, bankruptcy, debt, tax issues and estate planning
  • Elder care: housing options, caregiving issues, assistance for long-distance care and adjusting to retirement
  • Referrals for services: finding local service providers for personal, family and household needs
  • Life coaching: working toward personal and professional goals

Flexible Support Designed Around You

The Be Well Program provides a broad array of free and confidential services so you can choose the type of support you want. To get started, call Be Well at 1 (800) 952-1245 any time of day or night, 365 days a year. A compassionate Be Well representative will listen to your concerns and guide you to the right support, delivered in a way that works best for you (in person, online, by text or phone).

In-person Counseling

Each Be Well counselor has a Master’s degree or higher, and is licensed for clinical practice. Be Well counselors can provide guidance on a wide range of personal issues, such as stress, mental health or grief and loss. To connect with a Be Well counselor:

  • Call 1 (800) 952-1245 anytime, day or night, to reach a Be Well representative.
  • Upon expressing interest in in-person counseling, you’ll be matched with a Be Well counselor near your home or office location. Counselors are available anywhere in the US and at the following Live Well at Citi Medical Clinics: Jacksonville, FL; Tampa, FL; O'Fallon, MO; Irving, TX; San Antonio, TX; 388 Greenwich St., New York, NY; and Florence, KY.

You and your household members can each receive up to five free face-to-face therapy sessions per issue, per year.* For example, if you’re looking for support related to work-related stress, marital difficulties, and your teen’s anxiety, those would each be considered separate issues. After your five free sessions per issue within the same year, your Be Well counselor can help you create a plan to use your medical benefits for ongoing counseling if needed.

*You and your household members can choose to receive up to five free face-to-face counseling sessions or free online counseling through BetterHelp (up to five phone, video or chat sessions or five weeks of asynchronous texting), not both.

Phone, Video or Text-based Counseling

Through BetterHelp online counseling, you and your household members can connect with a therapist through voice, video, text or live chat from your laptop, desktop, tablet or smartphone—connecting you with the support you need, whenever you’re ready, wherever you are. To get started:

  • Call 1 (800) 952-1245 anytime, day or night, to reach a Be Well representative.
  • Upon expressing interest in counseling by phone, video, chat or text, you’ll be emailed a brief questionnaire to find the right BetterHelp therapist for you. You can select a therapist based on attributes important to you, such as gender, age, ethnicity, sexual orientation and area of expertise.
  • Once matched with a therapist, you have the ability to schedule your first session immediately. Choose how you want to communicate with your therapist — phone call, video call, live chat or asynchronous messaging (texting back and forth, but not at the same time through a live session).
  • Your conversations carry over seamlessly across devices and use banking-grade encryption to keep them safe and confidential. All therapists are licensed and accredited professionals.

You and your household members can each receive up to five free phone, video or chat sessions, or up to five weeks of free asynchronous texting per issue, per year.* For example, if you’re looking for support related to work-related stress, marital difficulties, and your teen’s anxiety, those would each be considered separate issues. After your free online counseling expires, you can continue to access BetterHelp services at a 30% discount off the basic consumer subscription rate.

*You and your household members can choose to receive free online counseling through BetterHelp (up to five phone, video or chat sessions or five weeks of asynchronous texting) or up to five free face-to-face sessions with a Be Well counselor, not both.

Online Information and Education

Visit the Be Well website (username: resources, password: for_you) to explore a wide range of digital tools and helpful information on a variety of well-being topics. Read articles, take interactive quizzes, view infographics, watch videos, listen to podcasts, and much more. You can also chat live with a professional counselor through the online chat feature or reach out by email using the contact form.

Referrals to Service Providers for Everyday Assistance

Need to find a pet sitter, moving company, plumber or other service? The Be Well Program can help. Work-life specialists will do the research for you and give you a list of referrals. Cross off your to-do list with ease! Visit the Be Well website (username: resources, password: for_you) or call 1 (800) 952-1245 to get started.

Life Coaching

Achieving goals can be hard when you go it alone. Why not get help from a professional? Working with a Be Well Life Coach might be just the push you need to get started or stay on track as you work toward career goals and/or personal self-improvement.

Life coaches are degreed professionals who have completed a life coach training program. They can support you in working toward personal and professional goals. Take advantage of unlimited sessions through phone calls, emails or live chat. It’s all 100% free and confidential. To get started, call Be Well at 1 (800) 952-1245.

Financial, Legal and Elder Care Consulting

Need advice from a lawyer, financial advisor or geriatric care specialist? You and your household members can receive 30 minutes of free legal and financial advice. You can also receive up to four hours of free guidance and support related to the care of an elderly parent or family member. Call 1 (800) 952-1245 to take advantage of these free consultations.

Management Consulting

Managing staff can be challenging. If you’re a people manager at Citi, and need some guidance or support, a Be Well Management Consultant can help you be your best—for yourself and your team!

Each consultant has a Master’s degree or higher with experience working with Citi’s HR and Employee Relations team. They are available to help managers develop leadership skills, work on team building, manage organizational change and more.

This service is free and unlimited to Citi employees who manage staff or are HR managers. To get started, call 1 (800) 952-1245.

Enrolled in an Aetna or Anthem Medical Plan? Consider Virtual Therapy

In addition to the free services available through the Be Well Program, you also have access to virtual therapy through your Citi medical plan’s telehealth services. Both Teladoc (Aetna) and LiveHealth Online (Anthem) offer virtual appointments with licensed psychologists and therapists. Your cost for virtual therapy will vary based on your medical plan.

More Support Is Available Through Virgin Pulse

As part of the Live Well at Citi Program, you can receive personalized phone coaching or participate in a digital coaching journey through Virgin Pulse to help you work toward a well-being goal and feel better. Taking small steps like incorporating exercise and stress management into your day can make a big difference to your mental health. And you’ll earn Pulse Points, too!

Not Getting Enough Zzzzs? Try Sleepio

It’s easier to cope with life’s challenges when you feel rested. Sleepio is an online sleep improvement program that can help you get a good night’s rest and improve your mental health while you’re at it. Citi makes this program available to you at no cost as part of our overall support for your well-being.