Benefits to Support You During the Covid-19 Outbreak

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COVID-19 Vaccination

Everyone age 12 and older is eligible for the COVID-19 vaccine, and Citi is committed to supporting your vaccination. We encourage our employees to get vaccinated, as it is the best way to limit the spread of COVID-19 and keep you, your family and your community healthy. Please consult with your doctor if you have medical concerns about receiving the vaccine.

The COVID-19 vaccine is provided at no cost to you, regardless of whether you are enrolled in a Citi medical plan. To find a vaccination center near you, visit vaccines.gov.

If you are scheduled to get your vaccine during work hours, talk with your manager, who will provide you with paid time off for your appointment. If you don't feel well the day after your vaccine and are unable to work, please contact your manager for guidance.

Learn more on Citi.net (intranet only) >

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Citi Health Concierge

If you need support but are unsure where to begin during this uncertain time, call your Citi Health Concierge, who can provide personalized support and guide you to the right resources when you need them.

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No Cost for COVID-19 Testing

If you experience symptoms or have been potentially exposed, in-person and at-home COVID-19 testing is covered at 100% through your Citi medical and prescription drug coverage under the following circumstances:

  • In-person testing: You visit an in-network provider or facility and a provider administers a COVID-19 test after evaluating you.
  • At-home testing: You visit an in-network provider through a telehealth visit or by phone and order an approved at-home test, such as empowerDX. Note: Proof of a provider's order is required to receive and be reimbursed for at-home tests, so make sure to save both your COVID-19 test receipt and provider's order for when you file your claim.

If you are interested in a COVID-19 test that isn't addressed by the bullet points above, or have received an unexpected bill related to COVID-19 testing, call your Citi Health Concierge (phone numbers listed below).

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Benefit Deadline Extensions

The U.S. Department of Labor and the Treasury have issued guidance that temporarily extends the deadlines in place for certain benefits changes and processes associated with election notification, payment and claims/appeals.

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Telehealth

Speak with a board-certified doctor 24/7 by phone or video for a diagnosis on minor, short-term issues, such as a fever or the flu. While costs vary based on your medical option, they will likely be lower than a visit to the doctor's office.

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Adapting to the New Norm

Get some tips on how to stay productive while working from home

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Family Support Resources

If you find yourself needing extra support at home during this difficult time, contact Bright Horizons. You have access to up to 20 days of back-up, in home or center based care, as well as an array of educational solutions, including resources for at-home learning at all ages.

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Minds at Citi

Your emotional well-being is just as important as your physical health. If you are feeling anxious or stressed, speak confidentially with a counselor anytime, 24/7, through Citi’s Be Well Program at no cost to you, or use Talkspace to message with a therapist through your smartphone. These programs are also open to family members and your household occupants at no cost.

During the COVID-19 outbreak, you can access additional resources through the Be Well Program, including a webinar designed to help you manage your stress around the pandemic and tips on caregiving, along with a summary of federal resources.

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Sleep Improvement

Getting a good night’s sleep can help, especially if stress or anxiety is keeping you up at night. Sleepio can help with proven techniques developed from more than 35 years of research.

Learn more >

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Health Savings Account (HSA) Updates

As part of the CARES Act, you can now use your HSA for an expanded list of eligible health care purchases, including over-the-counter drugs or medicines not prescribed by a physician and menstrual care products. You can access a detailed list of eligible expenses and connect to your HSA by clicking on “TRIP and Spending Accounts" under “Want to Get to Our Best in Class Vendors Fast?" in the upper right hand corner of My Total Compensation and Benefits.

Find out more information about the CARES Act and how it works >

In addition, under new IRS provisions, you can also use your HSA for COVID-19 personal protective equipment, such as masks, hand sanitizer and sanitizing wipes. You will need to manually reimburse yourself for these purchases by submitting a claim.

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Health Care Spending Account (HCSA) or Limited Purpose Health Care Spending Account (LPSA) (HCSA/LPSA) Updates

As part of the Consolidated Appropriations Act and CARES Act, you have more flexibility in how you use your HCSA/LPSA, including:

  • Changing elections: You may enroll in, cancel and/or adjust future 2021 HCSA/LPSA elections until October 31, 2021. You cannot decrease your goal amount so that it is less than what you have contributed to date. Learn more about enrolling in, cancelling and/or adjusting your future HCSA/LPSA elections.
  • Expanded list of eligible HCSA expenses: You can now use your HCSA for an expanded list of eligible health care purchases, including over-the-counter drugs or medicines not prescribed by a physician and menstrual care products. You can access a detailed list of eligible expenses and connect to your HCSA by clicking on “TRIP and Spending Accounts” under “Want to Get to Our Best in Class Vendors Fast?” in the upper right hand corner of My Total Compensation and Benefits.
  • Expanded list of eligible LPSA expenses: You can now use your LPSA for an expanded list of eligible dental and vision care purchases, including over-the-counter drugs or medicines not prescribed by a physician for dental and vision care. You can access a detailed list of eligible expenses and connect to your LPSA by clicking on “TRIP and Spending Accounts” under “Want to Get to Our Best in Class Vendors Fast?” in the upper right hand corner of My Total Compensation and Benefits.

Under new IRS provisions, you can also use your HCSA or LPSA for COVID-19 personal protective equipment, such as masks, hand sanitizer and sanitizing wipes. You will need to manually reimburse yourself for these purchases by submitting a claim.

Please note, an LPSA can only be used for preventive medical, dental and vision care expenses.

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Dependent Day Care Spending Account (DCSA) Updates

As part of the Consolidated Appropriations Act, you now have more flexibility in how you use your DCSA, including:

  • Unused funds from 2020 automatically carried over to 2021, and unused funds from 2021 will automatically carry over to 2022.
  • You can use DCSA funds for dependents up to age 14 in 2021, if you were enrolled in a DCSA during the 2020 plan year.
  • You may enroll in, cancel and/or adjust future 2021 DCSA elections until October 31, 2021. You cannot decrease your goal amount so that it is less than what you have contributed to date.

For more information, refer to the Summary of 2021 COVID Relief Measures Available to Citi Employees.

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Transportation Reimbursement Incentive Program (TRIP) Updates

You can change, suspend or cancel your TRIP account at any time. If you have questions, contact Optum Financial through ConnectOne at 1 (800) 881-3938.

Learn More >

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Navigating Cancer During the COVID-19 Outbreak

Citi is partnering with MSK Direct to bring you helpful information about COVID-19 and cancer that aligns with recommendations from public health organizations. All Citi employees and their family members have access to cancer support services from MSK Direct, as well as Grand Rounds, an expert medical opinion service that connects members with top doctors and specialists for diagnosis and treatment support.

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Financial Resources

Citi offers financial resources that can support you during this uncertain time.