Benefits to Support You During the Covid-19 Outbreak

Citi Health Concierge

If you need support but are unsure where to begin during this uncertain time, call your Citi Health Concierge, who can provide personalized support and guide you to the right resources when you need them.

No Cost for COVID-19 Testing

COVID-19 testing is covered at 100% through your Citi medical and prescription drug coverage. However, if you receive an unexpected bill related to COVID-19 testing, call your Citi Health Concierge (phone numbers listed below).

Using in-network providers for COVID-19 testing can help to minimize the potential for receiving unexpected bills.


Speak with a doctor from your home, at no cost. Telehealth visits with in-network providers from Aetna and Anthem are covered at 100% with no copay, and aren’t subject to the deductible through March 31, 2021.

Adapting to the New Norm

Get some tips on how to stay productive while working from home

Family Support Resources

If you find yourself needing extra support at home during this difficult time, contact Bright Horizons. You have access to up to 20 days of back-up, in home or center based care, as well as an array of educational solutions, including resources for at-home learning at all ages.

Minds at Citi

Your emotional well-being is just as important as your physical health. If you are feeling anxious or stressed, speak confidentially with a counselor anytime, 24/7, through Citi’s Be Well Program at no cost to you, or use Talkspace to message with a therapist through your smartphone. These programs are also open to family members and your household occupants at no cost.

During the COVID-19 outbreak, you can access additional resources through the Be Well Program, including a webinar designed to help you manage your stress around the pandemic and tips on caregiving, along with a summary of federal resources. Through March 31, 2021, the Be Well Program offers 10 free, confidential counseling sessions for Citi employees and their family members regardless of whether they are enrolled in a Citi medical plan.

Sleep Improvement

Getting a good night’s sleep can help, especially if stress or anxiety is keeping you up at night. Sleepio can help with proven techniques developed from more than 35 years of research.

Learn more >

Health Savings Account (HSA) & Health Care Spending Account (HCSA)

As part of the CARES Act, you can now use your HSA or HCSA for an expanded list of eligible healthcare purchases, including over-the-counter drugs, medicines not prescribed by a physician and menstrual care products. You can access a complete list of eligible expenses and connect to your HSA or HCSA by clicking “Trip and Spending Accounts" on My Total Compensation and Benefits.

Transportation Reimbursement Incentive Program (TRIP) Updates

You can change, suspend or cancel your TRIP account at any time. If you have questions, contact ConnectYourCare through ConnectOne at 1 (800) 881-3938.

Learn More >

Navigating Cancer During the COVID-19 Outbreak

Citi is partnering with MSK Direct to bring you helpful information about COVID-19 and cancer that aligns with recommendations from public health organizations. All Citi employees and their family members have access to cancer support services from MSK Direct, as well as Grand Rounds, an expert medical opinion service that connects members with top doctors and specialists for diagnosis and treatment support.

Financial Resources

Citi offers financial resources that can support you during this uncertain time.

Benefit Deadline Extensions

In 2020, the U.S. Department of Labor and the Treasury issued guidance that temporarily extends the deadlines in place for certain benefits changes and processes associated with election notification, payment and claims/appeals.