Health Care Experts

At Citi, we recognize that the health care system isn’t always easy to navigate. That’s why we’re pleased to offer you several resources — at no cost to you — to make your health care journey less stressful.

Whether you need help finding a doctor, understanding a bill, resolving a disputed claim or getting a second opinion, you have health care experts you can turn to when you need them.

• Start with your Citi Health Concierge – If you’re enrolled in a Citi medical plan with Aetna or Anthem, your Citi Health Concierge will be your guide, providing personalized support and making sure you get the most from your Citi benefits.
• Get additional help – All employees and their family members, whether enrolled in a Citi medical plan or not, have access to Health Advocate and 2nd.MD for additional health care support and second opinions.

Explore this page to learn about these valuable resources.

As an Aetna or Anthem member, you have access to Citi Health Concierges who can provide personalized support and guide you to the right resources when you need them.

If you’re enrolled in the In-network Only Plan, Choice Plan or High Deductible Plan with HSA, your Citi Health Concierge will be there to help with:

• Estimating medical costs
• Finding an in-network doctor
• Getting a new medical ID card
• Connecting you to resources based on your medical condition
• Ensuring you’re aware of all the medical benefits and support programs available to you
• Steering you to the most cost-effective options for prescription medication

A Personal Health Advocate is a medical professional or health-related specialist who can help you, your spouse/partner, children, parents and parents-in-law:

• Resolve insurance claims and billing issues
• Find doctors who match your preferences and care needs
• Identify and make appointments with hard-to-reach specialists
• Obtain additional information about a medical condition
• Address the medical issues and health care needs of your family members
• Understand issues related to prescription drugs, such as how to compare generic and brand-name medications
• And more

If you’re not enrolled in a Citi medical plan, Health Advocate is your first resource for health care help. If you are enrolled in a Citi medical plan and need support beyond what your Citi Health Concierge can help you with, turn to the independent, third-party health care experts at Health Advocate.

Sometimes it helps to hear another perspective on your health care situation. 2nd.MD provides you and your extended family members with expert medical advice and support at no cost to you to help ensure you receive the best care possible.

If you, your spouse/partner, your children, your parents or even your parents-in-law want help understanding your diagnosis, making a tough decision or getting a second opinion on a treatment plan, 2nd.MD will connect you with top doctors who can offer expert medical advice.

After reaching out to 2nd.MD, you’ll be given a choice of two doctors who have expertise in your condition. Then, the doctor you choose will review your medical records and meet with you over phone or video to share their perspective. You’ll also receive a written consultation summary within 24 hours of your appointment. You can even request that this doctor consult directly with your current doctor. And, in urgent situations, an expedited consultation can be arranged.

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