At Citi, we recognize that the health care system isn’t always easy to navigate. That’s why we’re pleased to offer you several resources — at no cost to you — to make your health care journey less stressful.
Whether you need help finding a doctor, understanding a bill, resolving a disputed claim or getting a second opinion, you have health care experts you can turn to when you need them.
- Start with your Citi Health Concierge – If you’re enrolled in a Citi medical plan with Aetna or Anthem, your Citi Health Concierge will be your guide, providing personalized support and making sure you get the most from your Citi benefits.
- Get additional help – All employees and their family members, whether enrolled in a Citi medical plan or not, have access to Health Advocate and Included Health for additional health care support and second opinions.
Explore this page to learn about these valuable resources.
As an Aetna or Anthem member, you have access to Citi Health Concierges who can provide personalized support and guide you to the right resources when you need them.
If you’re enrolled in the In-network Only Plan, Choice Plan or High Deductible Plan with HSA, your Citi Health Concierge will be there to help with:
- Estimating medical costs
- Finding an in-network doctor
- Getting a new medical ID card
- Connecting you to resources based on your medical condition
- Ensuring you’re aware of all the medical benefits and support programs available to you
- Steering you to the most cost-effective options for prescription medication
Call a Concierge
You can contact your Citi Health Concierge by calling the phone number on your medical ID card.
- Aetna: 1 (800) 545-5862
- Anthem: 1 (855) 593-8123
A Personal Health Advocate is a medical professional or health-related specialist who can help you, your spouse/partner, children, parents and parents-in-law:
- Resolve insurance claims and billing issues
- Find doctors who match your preferences and care needs
- Identify and make appointments with hard-to-reach specialists
- Obtain additional information about a medical condition
- Address the medical issues and health care needs of your family members
- Understand issues related to prescription drugs, such as how to compare generic and brand-name medications
- And more
If you’re not enrolled in a Citi medical plan, Health Advocate is your first resource for health care help. If you are enrolled in a Citi medical plan and need support beyond what your Citi Health Concierge can help you with, turn to the independent, third-party health care experts at Health Advocate.
Talk to an Advocate
Call Health Advocate at 1 (866) 449-9933, 8 a.m. to 10 p.m. ET Monday through Friday to speak to a Personal Health Advocate.
Sometimes it helps to hear another perspective on your health care situation. If you, your spouse/partner, children, parents or parents-in-law want help finding a new doctor, understanding your diagnosis or getting a second opinion on a treatment plan, Included Health will connect you with top doctors who can offer expert medical advice — at no cost to you.
Included Health Helps with Mental Health Care Needs, Too
With so many different kinds of mental health professionals, it can be hard to know which one is best for you — and even harder to find one who's accepting new patients! Included Health can help you find a therapist, psychiatrist or psychologist who fits your needs and preferences — for you or a family member. And, they'll even assist in getting an appointment scheduled! You can also turn to Included Health when you'd like a second opinion about a treatment plan or medication.
Included Health Supports a Variety of Needs
Included Health provides you and your family members with expert medical advice and support at no cost to you to help ensure you receive the best care possible. You don't have to be enrolled in Citi medical coverage to use this service.
Use Included Health any time, but especially when:
You need a checkup and you don’t have a regular doctor
Included Health helps identify high-quality physicians in your area who meet your needs and preferences.
You need an expert
Included Health can provide you with information about a new diagnosis, help you make tough decisions, or get a second opinion from world-leading expert.
You need extra help
Included Health books specialist appointments and gathers medical records.
Get Started Today
- Online: Go to the Included Health website. Click the “Activate your account” button, then enter some basic information to identify yourself. You’ll be able to create a username and password for secure access to your account.
- Call: 1 (888) 306-7195 to speak with a Care Coordinator and set up your account.
- Mobile: Search “Included Health” in the Apple Store or Google Play Store. Download the Included Health app. Click the “I’m new here” button, then enter some basic information to identify yourself. Follow the prompts to set up your account.
Download the App
Download the Included Health app to your personal device today.