If you or a family member are diagnosed with a serious illness, require complex treatment or are coping with a chronic condition, you can turn to your Citi benefits for the support and medical guidance you need.
A variety of specialized health management programs may be available to you and your family members. While some programs are available to all Citi employees and their family members, others require enrollment in a Citi medical plan.
In addition to the resources described on this page, you also have access to Included Health at no cost to you. This service provides you and your family members with expert information and support to help ensure you receive the best care possible. You can request a second opinion, have a medical expert explain your diagnosis or help you evaluate treatment options and even get assistance finding the right specialists and scheduling appointments. You don't have to be enrolled in Citi medical coverage to use Included Health.
Dealing with a serious illness like cancer is an overwhelming experience. Citi offers a variety of comprehensive support options to help you and your family members cope with a cancer diagnosis and navigate the treatment process.
If you’re enrolled in an Aetna or Anthem medical plan, you have access to specialized programs through the plan, as described below. In addition, all Citi employees have access to MSK Direct. If you’re eligible for both MSK Direct and a medical plan program, you can reach out to either option to get started. You’ll be referred as appropriate to ensure that you have access to all the support options available to you.
We’ve partnered with Memorial Sloan Kettering Cancer Center (MSK) to provide a program that connects you and your family with expert care from cancer specialists at MSK while providing logistical and emotional support along the way.
All Citi employees and their family members have access to this program, regardless of enrollment in other health benefits offered by Citi. There are no extra fees for most services — patients are responsible for the standard copays, coinsurance and deductibles for the medical services received from MSK, as would be the case with any other medical services received under the Citi medical plan. MSK Direct is considered an in-network facility for Citi’s Aetna and Anthem medical plans.*
MSK Direct can help by providing the following services:
To get started with MSK Direct, call the dedicated phone line for Citi employees and their family members at
If you have questions about how services may be covered, contact your health plan to verify coverage.
*MSK Direct is not an in-network facility for the HMO plans.
If you’re enrolled in an Aetna medical plan, you and your covered family members have access to the Aetna Cancer Support Center. This program is designed to make a difficult time a little easier by providing helpful online resources and personalized support from a dedicated advocate.
The Cancer Support Center can help by providing:
Log into your online Aetna account or call
If you’re enrolled in an Anthem medical plan, you and your covered family members have access to the Concierge Cancer Care program. This program provides personalized support every step of the way, so you can focus more on your health and let the experts at Anthem assist you through the treatment process.
The Concierge Cancer Care program can help by:
If your claims history indicates you or a covered family member could benefit from this program, you’ll be contacted by the Anthem Concierge Cancer Care program. You can also call Anthem to ask about the program at
Living with a chronic condition is challenging. Citi’s benefits offer specialized resources to help you manage your situation and live your best life. You may be contacted by a medical professional from your medical plan to participate in a specific program to address your chronic health conditions. Note: If you’re enrolled in an HMO through Citi, you generally aren’t eligible for the Live Well Chronic Condition Management Program or the Live Well Reward.
Citi offers Chronic Condition Management Programs through your medical carriers, Aetna and Anthem. Both carriers support a variety of different conditions, including asthma, diabetes, heart disease, cancer, low back pain and digestive conditions. The programs help you:
Depending on your situation, you may receive a call or letter from Aetna or Anthem. If you enroll in the Chronic Condition Management Program upon invitation, you will work directly with an Aetna or Anthem provider. For more information, visit the Benefits Handbook.
If you or a family member has diabetes and are enrolled in a Citi medical plan, you can participate in the Diabetes Management Program through Transform Diabetes Care (TDC). There is no additional cost for this program.
Your Citi Health Concierge can provide personalized support and guide you to the right resources when you need them, so you get the most out of all your Citi benefits — even if your question isn’t specific to your medical coverage. You can contact your Citi Health Concierge by calling the phone number on your medical ID card. Learn more about the services offered by your Citi Health Concierge.
Completing a Chronic Condition Management Program is one of the healthy activities you can do to earn Live Well Rewards, which you can redeem for gift cards or use to make charitable donations on the Virgin Pulse platform. You must be invited by a nurse from your plan to participate in a Chronic Condition Management Program, through Aetna or Anthem, and complete three coaching sessions between January 1 and September 30 to earn points that accumulate toward your Live Well Rewards. Learn more on how to earn Rewards by completing healthy activities.
Both of Citi’s medical carriers — Aetna and Anthem — manage these programs.
This program is available to employees and spouses/partners enrolled in a Citi medical plan through Aetna or Anthem. If you’re enrolled in one of these plans, a nurse from your plan may reach out to invite you to participate in order to help manage your condition. You must be invited to participate in the program. If you’re enrolled in an HMO through Citi, you generally aren’t eligible for the Live Well Chronic Condition Management Program or the Live Well Reward.
Yes. New employees who enroll in one of the Aetna or Anthem medical plans are eligible. If you’re enrolled in one of these plans, you must be invited to participate in order to earn Live Well Rewards.
The Live Well Chronic Condition Management Programs are designed to help participants manage certain chronic health conditions. Therefore, you must be identified through your medical claims as having a chronic health condition in order to participate.
You’ll receive Live Well Rewards for completing the Live Well Chronic Condition Management Program within approximately one month after completing the program.
Yes, if you’re invited to participate. Your medical plan carrier will determine which chronic conditions can still be addressed through the program, and you’ll be notified accordingly. Note: This program and Live Well Rewards aren’t available to you if you’re enrolled in a Citi HMO.
If you’ve completed your program and your Live Well Rewards has been posted, you can redeem them for a gift card as long as you’re employed by Citi when you submit your gift card order. If you terminate your employment with Citi prior to redeeming your Live Well Rewards, you will forfeit any Rewards earned at the time of your termination.
Transform Diabetes Care (TDC) is a comprehensive diabetes care and management program provided through CVS Health. Based on your needs, TDC helps you take control of your health, at home or on the go, with easy-to-use technology and direct access to registered nurses, coaches and dieticians who provide support and resources customized to your needs.
Citi offers TDC at no cost to employees and family members enrolled in a Citi medical plan.
TDC’s customized, proactive approach is based on your needs and encourages more frequent blood glucose checks, provides just-in-time outreach from diabetes experts and automates supply ordering and blood glucose tracking. Most importantly, you’ll receive personalized, real-time support and education that can enable more confident self-management and improved glycemic control.
TDC provides timely, effective, individualized support through your choice of face-to-face, phone or digital communication from pharmacists, health coaches and Certified Diabetes Care and Education Specialists (CDCES), all based on your specific needs within five key areas:
You can earn a Live Well Reward for enrolling in the TDC diabetes management program, if invited by your Citi medical plan carrier. For more information, visit the Rewards for Healthy Behaviors page. Note: This reward is available to new registrants only.
Your Citi Health Concierge can provide personalized support and guide you to the right resources when you need them, so you get the most out of all your Citi benefits — even if your question isn’t specific to your medical coverage. You can contact your Citi Health Concierge by calling the phone number on your medical ID card. Learn more about the services offered by your Citi Health Concierge.
Download the TDC app to your personal device today.