Manage Your Health Condition

We’ve partnered with Memorial Sloan Kettering Cancer Center (MSK) to provide a program that connects you and your family with expert care from cancer specialists at MSK while providing logistical and emotional support along the way.

All Citi employees and their family members have access to this program, regardless of enrollment in other health benefits offered by Citi. There are no extra fees for most services — patients are responsible for the standard copays, coinsurance and deductibles for the medical services received from MSK, as would be the case with any other medical services received under the Citi medical plan. MSK Direct is considered an in-network facility for Citi’s Aetna and Anthem medical plans.*

MSK Direct can help by providing the following services:

• Scheduling an initial consult at MSK, usually within two business days, and exploring options for treatment at MSK
• Helping gather necessary medical records for the first MSK appointment
• Meeting patients at their initial appointment at MSK to provide support, logistical assistance and introductions to their clinical team
• Facilitating remote second opinions for patients who are unable to travel to MSK (fees apply)
• Recommending a local facility if the patient lives far from MSK and prefers to be treated closer to home
• Providing a second opinion on a cancer diagnosis and/or care plan that are from another facility (fees apply; note that you may request an expert opinion through Included Health at no cost to you)

To get started with MSK Direct, call the dedicated phone line for Citi employees and their family members at 1 (833) 825-4558 between 8:30 a.m. and 5:30 p.m. ET, Monday through Friday. Calls outside of these hours will be returned the next business day. An employee’s family members will need to state their relationship to the Citi employee.

If you have questions about how services may be covered, contact your health plan to verify coverage.

*MSK Direct is not an in-network facility for the HMO plans.

If you’re enrolled in an Aetna medical plan, you and your covered family members have access to the Aetna Cancer Support Center. This program is designed to make a difficult time a little easier by providing helpful online resources and personalized support from a dedicated advocate.

The Cancer Support Center can help by providing:

• Complete online resources for your treatment journey, including checklists and educational videos
• One-on-one support from a knowledgeable, compassionate advocate, as well as help with coordinating logistics
• Explanation of your medical coverage and answers to your financial questions
• Assistance with genetic testing and counseling to guide your or your family’s care plan

Log into your online Aetna account or call 1 (800) 545-5862 to begin accessing these resources.

If you’re enrolled in an Anthem medical plan, you and your covered family members have access to the Concierge Cancer Care program. This program provides personalized support every step of the way, so you can focus more on your health and let the experts at Anthem assist you through the treatment process.

The Concierge Cancer Care program can help by:

• Finding the most appropriate care by matching you with hospitals that specialize in the care you need
• Coordinating logistics, including reviewing treatment options, scheduling appointments and identifying next steps
• Expediting the clinical trial authorization process and helping to book your travel and lodging for clinical trials, as applicable
• Addressing financial questions, clarifying coverage and confirming pre-authorizations
• Offering emotional support throughout your course of treatment
• Arranging a second opinion pertaining to your initial diagnosis at no cost to you to ensure that the appropriate treatment is received

If your claims history indicates you or a covered family member could benefit from this program, you’ll be contacted by the Anthem Concierge Cancer Care program. You can also call Anthem to ask about the program at 1 (855) 593-8123.

Citi offers Chronic Condition Management Programs through your medical carriers, Aetna and Anthem. Both carriers support a variety of different conditions, including asthma, diabetes, heart disease, cancer, low back pain and digestive conditions. The programs help you:

• Manage your condition
• Lower your risks for new conditions
• Work better with your doctor
• Take your medicine safely
• Find helpful online and community resources

Depending on your situation, you may receive a call or letter from Aetna or Anthem. If you enroll in the Chronic Condition Management Program upon invitation, you will work directly with an Aetna or Anthem provider. For more information, visit the Benefits Handbook.

If you or a family member has diabetes and are enrolled in a Citi medical plan, you can participate in the Diabetes Management Program through Transform Diabetes Care (TDC). There is no additional cost for this program.

Your Citi Health Concierge can provide personalized support and guide you to the right resources when you need them, so you get the most out of all your Citi benefits — even if your question isn’t specific to your medical coverage. You can contact your Citi Health Concierge by calling the phone number on your medical ID card. Learn more about the services offered by your Citi Health Concierge.

Both of Citi’s medical carriers — Aetna and Anthem — manage these programs.

This program is available to employees and spouses/partners enrolled in a Citi medical plan through Aetna or Anthem. If you’re enrolled in one of these plans, a nurse from your plan may reach out to invite you to participate in order to help manage your condition. You must be invited to participate in the program. If you’re enrolled in an HMO through Citi, you generally aren’t eligible for the Live Well Chronic Condition Management Program or the Live Well Reward.

Yes. New employees who enroll in one of the Aetna or Anthem medical plans are eligible. If you’re enrolled in one of these plans, you must be invited to participate in order to earn Live Well Rewards.

The Live Well Chronic Condition Management Programs are designed to help participants manage certain chronic health conditions. Therefore, you must be identified through your medical claims as having a chronic health condition in order to participate.

You’ll receive Live Well Rewards for completing the Live Well Chronic Condition Management Program within approximately one month after completing the program.

Yes, if you’re invited to participate. Your medical plan carrier will determine which chronic conditions can still be addressed through the program, and you’ll be notified accordingly. Note: This program and Live Well Rewards aren’t available to you if you’re enrolled in a Citi HMO.

If you’ve completed your program and your Live Well Rewards has been posted, you can redeem them for a gift card as long as you’re employed by Citi when you submit your gift card order. If you terminate your employment with Citi prior to redeeming your Live Well Rewards, you will forfeit any Rewards earned at the time of your termination.

• Self-monitoring blood glucose (SMBG) testing with digital app support
• Cellular SMBG testing with support from a Certified Diabetes Care Nurse

• Tobacco cessation
• CKD monitoring
• Nutrition and exercise counseling
• Weight management
• Obstructive sleep apnea assessment and treatment
• Support with things that may interfere with your health, such as affording nutritious food and prescribed medications

• Condition-based recommendations
• Comorbidity considerations
• Lab value considerations
• Insulin initiation

• Medication and condition-based monitoring
• Foot exam
• Eye exam with digital retinal exam as needed
• Blood pressure check
• Target physical exam
• Point of care testing for A1C, lipid panel and urine (for kidney function)
• Specialist recommendations as needed

*MinuteClinic® services are free to Citi employees and family members enrolled in the Choice Plan, In-network Only Plan or High Deductible Plan with HSA. In the High Deductible Plan with HSA, your plan deductible will apply, then you'll pay nothing after meeting the deductible. Note that your Citi medical plan covers preventive care in full, with no cost to you, when received from any in-network health care provider.

• Anti-diabetes medication
• Pharmacist interventions
• Statin therapy