Dealing with a serious illness like cancer is an overwhelming experience. Citi offers a variety of comprehensive support options to help you and your family members cope with a cancer diagnosis and navigate the treatment process.
If you’re enrolled in an Aetna or Anthem medical plan, you have access to specialized programs through the plan, as described below. In addition, all Citi employees have access to MSK Direct. If you’re eligible for both MSK Direct and a medical plan program, you can reach out to either option to get started. You’ll be referred as appropriate to ensure that you have access to all the support options available to you.
We’ve partnered with Memorial Sloan Kettering Cancer Center (MSK) to provide a program that connects you and your family with expert care from cancer specialists at MSK while providing logistical and emotional support along the way.
All Citi employees and their family members have access to this program, regardless of enrollment in other health benefits offered by Citi. There are no extra fees for most services — patients are responsible for the standard copays, coinsurance and deductibles for the medical services received from MSK, as would be the case with any other medical services received under the Citi medical plan. MSK Direct is considered an in-network facility for Citi’s Aetna and Anthem medical plans.*
MSK Direct can help by providing the following services:
To get started with MSK Direct, call the dedicated phone line for Citi employees and their family members at
If you have questions about how services may be covered, contact your health plan to verify coverage.
*MSK Direct is not an in-network facility for the HMO plans.
If you’re enrolled in an Aetna medical plan, you and your covered family members have access to the Aetna Cancer Support Center. This program is designed to make a difficult time a little easier by providing helpful online resources and personalized support from a dedicated advocate.
The Cancer Support Center can help by providing:
Log into your online Aetna account or call
If you’re enrolled in an Anthem medical plan, you and your covered family members have access to the Concierge Cancer Care program. This program provides personalized support every step of the way, so you can focus more on your health and let the experts at Anthem assist you through the treatment process.
The Concierge Cancer Care program can help by:
If your claims history indicates you or a covered family member could benefit from this program, you’ll be contacted by the Anthem Concierge Cancer Care program. You can also call Anthem to ask about the program at