Dealing with a serious illness like cancer is an overwhelming experience. Citi offers a variety of comprehensive support options to help you and your family members cope with a cancer diagnosis and navigate the treatment process.

If you’re enrolled in an Aetna or Anthem medical plan, you have access to specialized programs through the plan, as described below. In addition, all Citi employees have access to MSK Direct. If you’re eligible for both MSK Direct and a medical plan program, you can reach out to either option to get started. You’ll be referred as appropriate to ensure that you have access to all the support options available to you.

MSK Direct (for Everyone)

We’ve partnered with Memorial Sloan Kettering Cancer Center (MSK) to provide a program that connects you and your family with expert care from cancer specialists at MSK while providing logistical and emotional support along the way.

All Citi employees and their family members have access to this program, regardless of enrollment in other health benefits offered by Citi. There are no extra fees for most services — patients are responsible for the standard copays, coinsurance and deductibles for the medical services received from MSK, as would be the case with any other medical services received under the Citi medical plan. MSK Direct is considered an in-network facility for Citi’s Aetna and Anthem medical plans.*

MSK Direct can help by providing the following services:

  • Scheduling an initial consult at MSK, usually within two business days, and exploring options for treatment at MSK
  • Helping gather necessary medical records for the first MSK appointment
  • Meeting patients at their initial appointment at MSK to provide support, logistical assistance and introductions to their clinical team
  • Facilitating remote second opinions for patients who are unable to travel to MSK (fees apply)
  • Recommending a local facility if the patient lives far from MSK and prefers to be treated closer to home
  • Providing a second opinion on a cancer diagnosis and/or care plan that are from another facility (fees apply; note that you may request an expert opinion through Included Health at no cost to you) 

To get started with MSK Direct, call the dedicated phone line for Citi employees and their family members at (833) 825-4558 between 8:30 a.m. and 5:30 p.m. ET, Monday through Friday. Calls outside of these hours will be returned the next business day. An employee’s family members will need to state their relationship to the Citi employee.

If you have questions about how services may be covered, contact your health plan to verify coverage.

*MSK Direct is not an in-network facility for the HMO plans.

Aetna Cancer Support Center

If you’re enrolled in an Aetna medical plan, you and your covered family members have access to the Aetna Cancer Support Center. This program is designed to make a difficult time a little easier by providing helpful online resources and personalized support from a dedicated advocate.

The Cancer Support Center can help by providing:

  • Complete online resources for your treatment journey, including checklists and educational videos
  • One-on-one support from a knowledgeable, compassionate advocate, as well as help with coordinating logistics
  • Explanation of your medical coverage and answers to your financial questions
  • Assistance with genetic testing and counseling to guide your or your family’s care plan

Log into your online Aetna account or call 1 (800) 545-5862 to begin accessing these resources.

Anthem Concierge Cancer Care

If you’re enrolled in an Anthem medical plan, you and your covered family members have access to the Concierge Cancer Care program. This program provides personalized support every step of the way, so you can focus more on your health and let the experts at Anthem assist you through the treatment process.

The Concierge Cancer Care program can help by:

  • Finding the most appropriate care by matching you with hospitals that specialize in the care you need
  • Coordinating logistics, including reviewing treatment options, scheduling appointments and identifying next steps
  • Expediting the clinical trial authorization process and helping to book your travel and lodging for clinical trials, as applicable
  • Addressing financial questions, clarifying coverage and confirming pre-authorizations
  • Offering emotional support throughout your course of treatment
  • Arranging a second opinion pertaining to your initial diagnosis at no cost to you to ensure that the appropriate treatment is received

If your claims history indicates you or a covered family member could benefit from this program, you’ll be contacted by the Anthem Concierge Cancer Care program. You can also call Anthem to ask about the program at 1 (855) 593-8123.