Citi’s here for you and your family in times of need. You have access to a variety of cancer support resources for you and your family members.

MSK Direct

We’ve partnered with Memorial Sloan Kettering Cancer Center (MSK) to bring you MSK Direct, a program that connects you and your family with expert care from cancer specialists at MSK while providing practical and emotional support along the way. MSK Direct can help by:

  • Scheduling an initial consult at MSK, usually within two business days, and exploring options for treatment at MSK
  • Helping gather necessary medical records for the first appointment at MSK
  • Meeting patients at their initial appointment at MSK to provide support, logistical assistance and introductions to their clinical team
  • Facilitating remote second opinions for patients who are unable to travel to MSK (fees apply)
  • Recommending a local facility if the patient lives far from MSK and prefers to be treated closer to home
  • Providing a second opinion on a cancer diagnosis or care plan from another facility

You don’t need to enroll for MSK Direct — all Citi employees and their family members have access to this program, regardless of enrollment in other health benefits offered by Citi. There are no extra fees for most services — patients are responsible only for the standard copays, coinsurance and deductibles for the medical services received from MSK, which is considered an in-network facility for most Citi medical plans.

MSK Direct can be accessed through the dedicated phone line for Citi employees and their family members at (833) 825-4558 from 8:30 a.m. to 5:30 p.m. ET, Monday through Friday. Calls outside of these hours will be returned the next business day. Family members will need to state their relationship to the Citi employee.

If you have questions about how services may be covered, contact your health plan to verify coverage.

Expert Medical Opinion

If you need more information about a new diagnosis or treatment or support, Included Health works with top doctors and specialists across the country and identifies the highest quality physicians for your unique needs.