Chronic Condition Support

Citi offers Chronic Condition Management Programs through your medical carriers, Aetna and Anthem. Both carriers support a variety of different conditions, including asthma, diabetes, heart disease, cancer, low back pain and digestive conditions. The programs help you:

• Manage your condition
• Lower your risks for new conditions
• Work better with your doctor
• Take your medicine safely
• Find helpful online and community resources

Depending on your situation, you may receive a call or letter from Aetna or Anthem. If you enroll in the Chronic Condition Management Program upon invitation, you will work directly with an Aetna or Anthem provider. For more information, visit the Benefits Handbook.

If you are enrolled in a Citi medical plan and you or a family member has diabetes, you can participate in the Diabetes Management Program through Transform Diabetes Care (TDC).

If you need more information about treatment or support, Included Health works with top doctors and specialists across the country and identifies the highest quality physicians for your unique needs.

Citi Health Concierge can provide personalized support and guide you to the right resources when you need them, so you get the most out of all your Citi Benefits — even if your question isn’t specific to your medical coverage. You can contact your Citi Health Concierge by calling the phone number on your medical ID card.

Both of Citi’s medical carriers — Aetna and Anthem — manage these programs.

Completing a Chronic Condition Management Program is one of the healthy activities you can do to earn Live Well Rewards, which you can redeem for gift cards or use to make charitable donations on the Virgin Pulse platform. If you’re invited to participate in a Chronic Condition Management Program and you complete three coaching sessions between January 1 and September 30, you will earn points that accumulate toward your Live Well Rewards. 

This program is available to employees and spouses/partners enrolled in a Citi medical plan through Aetna or Anthem. If you’re enrolled in one of these plans, a nurse from your plan may reach out to invite you to participate in order to help manage your condition. You must be invited to participate in the program. If you’re enrolled in an HMO through Citi, you generally aren’t eligible for the Live Well Chronic Condition Management Program or the Live Well Reward.

Yes. New employees who enroll in one of the Aetna or Anthem medical plans are eligible. If you’re enrolled in one of these plans, you must be invited to participate in order to earn Live Well Rewards.

The Live Well Chronic Condition Management Programs are designed to help participants manage certain chronic health conditions. Therefore, you must be identified (e.g., through your medical claims) as having a chronic health condition in order to participate.

You’ll receive Live Well Rewards for completing the Live Well Chronic Condition Management Program within approximately one month after completing the program.

Yes, if you’re invited to participate. Your medical plan carrier will determine which chronic conditions can still be addressed through the program, and you’ll be notified accordingly. Note: This program and Live Well Rewards aren’t available to you if you’re enrolled in a Citi HMO.

If you’ve completed your program and your Live Well Rewards has been posted, you can redeem them for a gift card as long as you’re employed by Citi when you submit your gift card order. If you terminate your employment with Citi prior to redeeming your Live Well Rewards, you will forfeit any Rewards earned at the time of your termination.