Telehealth

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COVID-19 ALERT

During the COVID-19 Outbreak: Telemedicine visits with in-network providers from Aetna and Anthem will be covered at 100% with no copay and won't be subject to the deductible. If you have questions about your telehealth services, contact your Citi Health Concierge by calling the phone number on your medical ID card. See below for details.

Forming a relationship with a reliable doctor is important, but a telehealth service can treat everyday health care issues—any time, from anywhere—saving you time and money. Telehealth allows you to speak by phone or video with a board-certified doctor 24/7 for a diagnosis on minor, short-term issues, such as a fever or the flu. While costs vary based on your medical option, they will likely be lower than a visit to the doctor’s office.

You have access to telehealth services through Aetna and Anthem:

 

Note: Telehealth does not replace the existing primary care physician, psychologist or therapist relationship, but is an enhancement, as a convenient, affordable alternative for medical care.

Teladoc

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COVID-19 ALERT

During the COVID-19 Outbreak: Aetna members can go online or call to speak with a doctor, pediatrician, psychologist or therapist through Teladoc for any reason and at no cost, including $0 copay and not subject to the deductible! Login or create a new account here. ​​​​

Aetna’s Teladoc provides access to a national network of U.S. board-certified doctors, pediatricians, psychologists and therapists who are available on-demand 24 hours a day, 7 days a week, 365 days a year.

Teladoc can diagnose, treat and prescribe medication (when necessary) for many medical issues via phone or online video consultations.

Download the App

Download the Teladoc app to your personal device today.

LiveHealth Online

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COVID-19 ALERT

During the COVID-19 Outbreak: Anthem members can go online or call to speak with a doctor, pediatrician, psychologist, or therapist through LiveHealth Online for any reason and at no cost, including $0 copay and not subject to the deductible. Download the LiveHealth Online app to your mobile device or visit livehealthonline.com to sign up. When registering, please include the identification number, including prefix, from your Anthem ID card. If there are wait times for visits, you can select to receive a text message when the provider is ready to see you – just be sure to keep the browser open to be able to connect to the doctor when it’s time.​

Anthem’s LiveHealth Online provides access to a national network of U.S. board-certified doctors, pediatricians, psychologists or therapists who are available on-demand 24 hours a day, 7 days a week, 365 days a year.

LiveHealth Online can diagnose, treat and prescribe medication (when necessary) for many medical issues via phone or online video consultations.

Download the App

Download the LiveHealth Online app to your personal device today.