Telehealth

Forming a relationship with a reliable doctor is important, but a telehealth service can treat everyday health care issues—any time, from anywhere—saving you time and money. Telehealth allows you to speak by phone or video with a board-certified doctor 24/7 for a diagnosis on minor, short-term issues, such as a fever or the flu. While costs vary based on your medical option, they will likely be lower than a visit to the doctor’s office.

You have access to telehealth services through Aetna and Anthem:

Note: Telehealth does not replace the existing primary care physician, psychologist or therapist relationship, but is an enhancement, as a convenient, affordable alternative for medical care.

Teladoc

Aetna’s Teladoc provides access to a national network of U.S. board-certified doctors, pediatricians, psychologists and therapists who are available on-demand 24 hours a day, 7 days a week, 365 days a year.

Teladoc can diagnose, treat and prescribe medication (when necessary) for many medical issues via phone or online video consultations.

iconCost for Services

You pay a $40 copay subject to the deductible per Teladoc phone or video consultation with a physician, psychologist or therapist. After the deductible has been met, you will pay 20% of the consult, or $8, per consult.

Charges for phone or video consultations with a physician, psychologist or therapist and/or other provider who is not contracted with Aetna's Teladoc service are excluded.

Download the App

Download the Teladoc app to your personal device today.

LiveHealth Online

Anthem’s LiveHealth Online provides access to a national network of U.S. board-certified doctors, pediatricians, psychologists or therapists who are available on-demand 24 hours a day, 7 days a week, 365 days a year.

LiveHealth Online can diagnose, treat and prescribe medication (when necessary) for many medical issues via phone or online video consultations.

iconCost for Services

For 2019, you pay $49 per LiveHealth Online phone or video consultation with a physician until the deductible is met.

  • After that, you pay $9.80 per consultation. Online visits with a therapist are $80, with a psychologist are $95 and with a psychiatrist are $175 for the initial evaluation and $75 for follow up visits, all applying to your medical plan deductible and coinsurance.
  • Once you meet the annual out-of-pocket maximum, consultations are covered in full for the remainder of the year. If you are enrolled in an HSA or HCSA, the fee is considered a qualified health care expense and can be reimbursed through your spending account.
  • Charges for phone or video consultations with a physician, psychologist or therapist and/or other provider who is not contracted with Anthem's LiveHealth Online service are excluded. In most states, the physician can e-prescribe medications for you after a LiveHealth Online consultation if needed.

Note: Before using LiveHealth Online, you should compare the costs with the Be Well Program’s counselling services. It may be more cost effective depending on your needs.

Download the App

Download the LiveHealth Online app to your personal device today.