Telehealth

Forming a relationship with a reliable doctor is important, but a telehealth service can treat everyday health care issues—any time, from anywhere—saving you time and money. Telehealth allows you to speak by phone or video with a board-certified doctor 24/7 for a diagnosis on minor, short-term issues, such as a fever or the flu. While costs vary based on your medical option, they will likely be lower than a visit to the doctor’s office.

You have access to telehealth services through Aetna and Anthem:

Note: Telehealth does not replace the existing primary care physician, psychologist or therapist relationship, but is an enhancement, as a convenient, affordable alternative for medical care.

Teladoc

Aetna’s Teladoc provides access to a national network of U.S. board-certified doctors, pediatricians, psychologists and therapists who are available on-demand 24 hours a day, 7 days a week, 365 days a year.

Teladoc can diagnose, treat and prescribe medication (when necessary) for many medical issues via phone or online video consultations.

iconCost for Services

You pay a $40 copay subject to the deductible per Teladoc phone or video consultation with a physician, psychologist or therapist. After the deductible has been met, you will pay 20% of the consult, or $8, per consult.

Charges for phone or video consultations with a physician, psychologist or therapist and/or other provider who is not contracted with Aetna's Teladoc service are excluded.

LiveHealth Online

Anthem’s LiveHealth Online provides access to a national network of U.S. board-certified doctors, pediatricians, psychologists or therapists who are available on-demand 24 hours a day, 7 days a week, 365 days a year.

LiveHealth Online can diagnose, treat and prescribe medication (when necessary) for many medical issues via phone or online video consultations.

iconCost for Services

For 2019, you pay $49 per LiveHealth Online phone or video consultation with a physician until the deductible is met.

  • After that, you pay $9.80 per consultation. Online visits with a therapist are $80, with a psychologist are $95 and with a psychiatrist are $175 for the initial evaluation and $75 for follow up visits, all applying to your medical plan deductible and coinsurance.
  • Once you meet the annual out-of-pocket maximum, consultations are covered in full for the remainder of the year. If you are enrolled in an HSA or HCSA, the fee is considered a qualified health care expense and can be reimbursed through your spending account.
  • Charges for phone or video consultations with a physician, psychologist or therapist and/or other provider who is not contracted with Anthem's LiveHealth Online service are excluded. In most states, the physician can e-prescribe medications for you after a LiveHealth Online consultation if needed.

Note: Before using LiveHealth Online, you should compare the costs with the Be Well Program’s counselling services. It may be more cost effective depending on your needs.