Tobacco Cessation

At Citi, we’re committed to helping you make healthy choices, every day. That’s why our office locations across the globe are tobacco free. Citi gives you access to a wealth of tobacco cessation resources through RedBrick, our wellness partner, that have been proven to be effective by the Centers for Disease Control and Prevention (CDC), so you can live well, tobacco free.

icon
Need Help Quitting Tobacco?

US employees and their family members can get started right away by calling RedBrick at 1 (855) 814-5595 to learn more about the Live Well Tobacco Cessation Program (Monday - Thursday 8 a.m. to 11 p.m., Friday: 8 a.m. to 8 p.m., Saturday: 8 a.m. to 3 p.m. ET).

Citi gives you access to free resources so you can live well, tobacco free. With the Live Well Tobacco Cessation Program, you can participate in online or telephonic coaching. And, if you’re paying the tobacco penalty, you’ll stop once you complete the Live Well Tobacco Cessation Program through RedBrick (within one to two pay cycles of program completion). You will also receive a refund of the tobacco penalty payments that were made before you completed the Tobacco Cessation Program.

Note: If you are age 18 or over and are enrolled in the Citi medical coverage, you may be eligible to receive generic over-the-counter and generic prescription drugs, or Chantix smoking cessation products at no cost to you.

icon
Quit Now to Benefit Your Body—and Your Wallet

Know the difference between quitting tobacco today and waiting until tomorrow:

  • Save your life: According to the CDC, smoking is the leading cause of preventable death in the United States. Learn more.
  • Save your money:* If you complete the Tobacco Cessation Program, you’ll stop once you complete the Live Well Tobacco Cessation Program through RedBrick (within one to two pay cycles of program completion). If you’re a tobacco user, you’ll pay a $600 penalty on your Citi medical coverage and 25% more on Group Universal Life insurance premiums. And the costs don’t end there: The American Cancer Society calculated that the average price of a pack of cigarettes is $6.36, and for every pack you incur an average of $35 in health-related costs. Learn more.
  • Save your friends: There is no safe level of exposure to second-hand smoke. In fact, the World Health Organization suggests that it causes more than 890,000 premature deaths per year. Learn more.

 

Quit using tobacco with Citi’s help today.

* Applies to all Citi employees and spouses/partners in the United States.

For U.S. Employees

Online CoachingOnline Coaching

You can go online anytime and participate in an online Journey. The Be Tobacco Free Journey can help you obtain support, identify triggers and take small steps toward quitting.

Telephonic CoachingTelephonic Coaching and Nicotine Replacement Therapy (NRT)

Work one-on-one by phone with a RedBrick health coach to create a personalized plan that is tailored to your needs. You’ll be able to identify tobacco-use triggers and coping strategies, set a quit date, discover ways to prevent relapse, and more.

Earn Live Well RewardsEarn Live Well Rewards

 

You’ll earn Live Well Rewards when you complete the Live Well Tobacco Cessation Program. See the Rewards for Healthy Behaviors page for more information on this reward.

 

For Puerto Rico Employees

Use Puerto Rico’s variety of state resources, including a free “quit line” offering evidenced-based counseling. Learn more. If you’re enrolled in the Citi Triple-S medical plan, you also have access to group counseling (restrictions may apply).

For Canada Employees

Obtain free, confidential smoking cessation resources through the Employee Family Assistance Program (EFAP). Access the EFAP 24/7 by calling 1 (844) 880-9142, visiting www.workhealthlife.com or using the mobile app.

If you’re eligible for Group Benefits, you can get smoking cessation resources and tools and coverage for smoking cessation aids from the Manulife Wellness Centre through your medical plan.

Answers to Frequently Asked Questions

iconWhat is the Live Well Tobacco Cessation Program?

The Live Well Tobacco Cessation Program can help you overcome the physical, psychological and behavioral addiction to tobacco through online or phone coaching programs and nicotine replacement therapy, all at no cost to you. The program is available to all benefits-eligible Citi employees, even if they aren’t enrolled in a Citi medical plan, and spouses/partners who are enrolled in a Citi medical plan. Completing this program will allow you to stop paying the tobacco penalty on your medical coverage premiums.

iconWhat is the tobacco penalty?

You and your enrolled spouse/partner will each pay a $600 annual penalty ($23 per pay period for 26 pay periods) on your medical coverage premiums if you attested to using tobacco products when you enrolled in benefits and if you don’t complete the Tobacco Cessation program through RedBrick Health by September 30, 2020. Please note that if you are tobacco free and you don’t complete the Tobacco Free Attestation, you will also pay the tobacco penalty for you and your spouse/partner.

iconIf I or my spouse/partner completes the Live Well Tobacco Cessation Program in the middle of the plan year, can I stop paying the tobacco penalty before the next Annual Enrollment?

Yes. If you or your spouse/partner completes the program, you’ll stop paying the penalty as soon as administratively possible (within two pay cycles of program completion). Once the program is completed, you’ll receive a full refund of all penalty payments made during the 2020 plan year. You have until September 30, 2020, to complete the program.

iconWhat constitutes “completing” the Live Well Tobacco Cessation Program?

You or your spouse/partner must complete a minimum of four sessions with a tobacco cessation health coach if you’re participating in health coaching. If you’re participating in an online tobacco Journey, the program will be considered “completed” when you complete your Journey. You have until September 30, 2020, to complete the Live Well Tobacco Cessation Program. You’ll receive a full refund of all penalty payments made during the 2020 plan year. Note: While becoming tobacco-free is the goal of these programs, it’s not required in order to receive a full refund of your tobacco penalty payments.

iconWhich tobacco-focused Journey can I participate in to complete the Live Well Tobacco Cessation Program?

You or your spouse/partner can choose from any of the following Journeys to complete the Live Well Tobacco Cessation Program:

  • Not Ready to Quit
  • Make Your Date to Quit
  • Ready, Set, Stop Smoking
  • Stay On Track, Stay Quit

 

iconDo I need to notify the Citi Benefits Center when I complete the Live Well Tobacco Cessation Program?

No. Once you complete the Live Well Tobacco Cessation Program, the Citi Benefits Center will receive confirmation from RedBrick and will stop your penalty payments as soon as administratively possible.

iconWhen I complete the Tobacco Free Attestation, how do I know if I can consider myself a “non-user of tobacco”?

You’re considered a non-user of tobacco if you have not used tobacco (cigarettes, cigars, pipes) or any tobacco products in the past six months. Tobacco products include e-cigarettes and smokeless tobacco, such as chewing tobacco and snuff. As such, you wouldn’t be deemed a non-user of tobacco until you have completed six months without tobacco use.

iconWhy is Citi forcing employees and their spouses/partners to quit using tobacco products?

Citi isn’t forcing employees to stop using tobacco products. You are not required to stop using tobacco products. However, we take tobacco use and its harmful effects seriously, and tobacco use is a major driver of Citi’s increasing health care costs. It’s why our office locations across the globe are tobacco free. The Centers for Disease Control and Prevention estimates that an employee who smokes costs 18% more than a nonsmoker. We must work together to control our health care costs and encourage good health; your health impacts everyone’s bottom line. Quit using tobacco with Citi’s help today.

iconIf employees aren’t enrolled in a Citi medical plan, are they eligible for the Live Well Tobacco Cessation Program?

Yes. The free Live Well Tobacco Cessation Program is open to all benefits-eligible Citi employees, even if they aren’t enrolled in a Citi medical plan.

iconI’m not enrolled in a Citi medical plan. Am I subject to the tobacco penalty?

No. Only employees and their spouses/partners who are enrolled in a Citi medical plan are subject to the penalty.

iconIf I quit using tobacco products on my own instead of through the Live Well Tobacco Cessation Program, can I stop paying the penalty mid-year and have all my penalty payments refunded?

Yes. You must complete an affidavit that says you quit using tobacco products on your own and send it to the Citi Benefits Center. This form can be found on the Forms and Claims page on Citi Benefits Online. You’ll receive a full refund of all penalty payments in the current year once the outside tobacco cessation program is completed.

iconI don’t use tobacco products, but I didn’t complete the Tobacco Free Attestation when I enrolled in my benefits, and now I’m paying the tobacco penalty. How can I stop paying the penalty?

Any employee who didn’t complete the Tobacco Free Attestation when he or she enrolled in benefits and who’s enrolled in a Citi medical plan will begin paying the tobacco penalty as of January 1, or as soon as administratively possible after he or she enrolls in benefits and didn’t complete the tobacco-free attestation. In order to stop paying the penalty, you must call the Citi Benefits Center via ConnectOne at 1 (800) 881-3938. From the ConnectOne “benefits” menu, choose the “health and insurance benefits as well as TRIP and spending accounts” option. You can speak with a representative to discuss discontinuing the tobacco penalty from 8 a.m. to 8 p.m. ET, Monday through Friday, excluding holidays.

iconHow will I know if I am paying the tobacco penalty? What will it look like on my pay statement?

Your pay statement won’t show the breakdown of your Live Well Rewards and/or penalties. It will show only the final cost of your medical coverage for a given pay period after any additions or subtractions. You can view these details and find out whether you’re paying the tobacco penalty by visiting Your Benefits Resources™ (YBR™), available through My Total Compensation and Benefits.

Sign in using your Single Sign-On password. Under "Want to Get to Our Best In Class Vendors Fast?" click on "Health and Insurance (YBR)." Next click on “View Your Coverage Costs.” This page will show all your medical plan costs as well as any penalties and/or incentives you’re receiving. In addition, your confirmation of benefits enrollment (which will be mailed to your address on record after the Annual Enrollment period) will indicate if you’re paying the tobacco penalty.