Minds at Citi

If you want relief from back pain, you would visit a specialist. If something on your mind is keeping you from feeling your best, why not take the same approach? The resources within Minds at Citi are designed specifically to help support you and your family members’ mental health, and are focused on transforming how we think, act and respond to mental health issues. Help is only a phone call or click away and all resources are 100% confidential.

Be Well Program

The Be Well Program is a free, confidential resource that provides support for a wide range of personal issues, like stress, relationship conflicts, financial challenges and substance abuse, as well as life’s everyday challenges, such as child care concerns, identity theft, legal advice and elder care guidance.

The Be Well Program is available to all active, benefits-eligible Citi employees and their household members as well as paid and unpaid interns; you don’t need to be enrolled in a Citi medical plan to take advantage of these programs. Through the Minds at Citi initiative, the Be Well Program includes up to five face-to-face or telephonic counseling sessions per issue or challenge, each, for you and your household members at no cost to you. If you require additional counseling, you’re responsible for any fees; however, the Be Well program will assist you in finding a counselor who’s covered under your medical plan.

You can call the Be Well program 24/7 for confidential guidance and support for a wide variety of personal issues and day-to-day concerns including:

  • Relationship issues: marital/partner, being single, dealing with conflict, or physical or emotional abuse
  • Emotional well-being: depression, stress, and anxiety, grief and loss, addictions and sleeping difficulties
  • Workplace challenges: communicating with your manager, dealing with organizational change and stress
  • Manager resources: helping employees deal with change, leadership and communication skills
  • Adult care: housing options, caregiving issues, assistance for long-distance care and adjusting to retirement
  • Child care: adoption, child care and back-up care, special needs care and summer child care services
  • Legal or financial issues: divorce, landlord dispute and identity theft
  • Substance abuse
  • Resource & Referral Services (formerly known as the Citi Work/Life Program): divorce, landlord dispute and identity theft

As part of the Be Well Program, you also have access to an array of services in order to help you be your best. All services are 100% free, 100% confidential and available to you 24/7:

iconBe Well Counselor

Each Be Well Counselor has a Master’s Degree or higher, and is licensed for clinical practice. The Be Well Counselors can provide guidance on a wide range of personal issues, such as stress, mental health or grief and loss, and can help you create a plan for ongoing counseling if needed. Connect with a Be Well Counselor:

  • Call 1 (800) 952-1245 to speak with a trained Be Well counselor anytime, day or night.
  • Make an in-person appointment to meet and talk with a Be Well counselor near your home or office location anywhere in the US and at the following Live Well at Citi Medical Clinics: Jacksonville, FL; Tampa, FL; O'Fallon, MO; Irving, TX; San Antonio, TX; 388 Greenwich St., New York, NY; and Florence, KY.
  • Visit the Be Well website (username: resources, password: for_you) where you’ll have access to advice and useful materials like checklists, free booklets and audio recordings.


iconBe Well Life Coach

Achieving goals can be hard when you go it alone. Why not get help from a professional to keep you on track? A Be Well Life Coach might be just the push you need to keep you focused and see actual progress towards career goals and/or personal self-improvement.

Life coaches are degreed professionals who have completed a life coach training program. They can support you in working toward personal and professional goals. Take advantage of unlimited sessions through phone calls, emails or live chat. It’s all 100% free and confidential. To get started, call Be Well at 1 (800) 952-1245.

Note: This service is available to all benefits-eligible employees and their family members; you don’t need to be enrolled in a Citi medical plan.

iconBe Well Management Consultant

Even people managers need some guidance and support. Through a Be Well Management Consultant, find the help you need to be your best—for yourself and your team!

Each consultant has a Master’s Degree or higher with experience working with Citi’s HR and Employee Relations team. They are available to talk with managers about developing leadership skills, work on team building, manage organizational change and more.

This service is free and unlimited to Citi employees who are people managers or HR managers. To get started, call 1 (800) 952-1245.

Access Virtual Therapy

Telehealth services can help with more than everyday medical issues. Both Teladoc (Aetna) and LiveHealth Online (Anthem) offer access to licensed psychologists and therapists, too. Sign up for and take advantage of telehealth through Teladoc or LiveHealth Online today. While costs vary based on your medical option, they will likely be lower than a visit to the doctor’s office. For more information, visit the Telehealth page.


Talkspace text messaging therapy allows you the flexibility, convenience and confidentiality to get the support you need, whenever you’re ready, wherever you are. You and your household members can connect with a therapist from your laptop, desktop, tablet or smartphone. This benefit is administered by Humana and not covered by Aetna or Anthem so you don’t have to be enrolled in a Citi medical plan to use it.

Register with the company code “bewell” and receive five weeks of free texting with a therapist of your choice through the TalkSpace website or download the app and use your smartphone.

iconStep 1: Getting Started
  1. Visit www.talkspace.com/humana from any modern browser (Chrome, Firefox, Safari or Edge)
  2. Register and create an account
  3. Enter company code “bewell”
  4. Select your therapist match and start messaging your Talkspace therapist right away or download the app

Important Note: You must register with the company code “bewell” before loading the app onto your smartphone to get the free sessions and discounts.

iconStep 2: Getting Help

Talkspace offers a wide range of text messaging therapy to efficiently facilitate a meaningful therapeutic experience. Talkspace will help you find the best therapist for your needs, and once you’re matched, you work with the same licensed therapist every time. Your conversations carry over seamlessly across devices and use banking-grade encryption to keep it safe and confidential. Your therapist will respond to your messages daily, as the need, issues and intensity vary.

With over 3,000 licensed therapists, Talkspace provides direct access to experts in the areas of:

  • Anxiety
  • Addiction
  • Depression
  • Eating Disorders
  • PTSD (Post Traumatic Stress Disorder)
  • LGBT Issues
  • Relationships (Family or Friends)


After your five weeks of free texting, you can continue to access Talkspace services at a 25% discount off the basic consumer subscription rate for up to three months. Enter connectionhub25 to access your discount.

California Residents

Talkspace is available to residents of California but the Humana-administered benefit described above is not. If you live in California, please contact Citi’s Be Well program at 1 (800) 952-1245 anytime, day or night for alternative resources.

Want to learn more? Watch this message from Michael Phelps.


As part of this Citi benefit through Talkspace, you will have five weeks of free texting with a therapist on the Talkspace app. After five weeks, you will be offered 25% off the Talkspace retail price for three months with a one-time option to renew for an additional three months at the same price. If you continue to use Talkspace, you will be responsible for paying Talkspace directly. Review the options on this page to see what other mental health services are available to you before signing up for a Talkspace plan. You may pay less out-of-pocket for mental health services than you would pay for Talkspace.

Links to third party apps are provided for your convenience. Humana Wellness, its parent and affiliates (“we”) have not reviewed or verified the information provided within such applications and disclaims any responsibility for the content or accuracy. We are not liable for the negligent provision of services by a third party.

Download the App

Download the Talkspace app to your personal device today.