Child/Elder Care

When disruptions happen and you need to get to work, back-up care through Bright Horizons is available. Bright Horizons will arrange temporary care for you, quickly and conveniently, at one of their high-quality child care centers or find a screened and credentialed caregiver to come to you, where and when you need one.

How to get started:

Visit Bright Horizons; under “Family Solutions” see “Reserve Back-Up Care” and click “Use it”.

First time users will need to register via the “Not signed up yet? Register Now” link.

You’ll need to:

Enter your Employer Username: “livewell” and Employer Password “group” then click “verify employer”.

Verify the information and then follow the steps below.

• Create a new username and password. You will use these for all future visits to the portal.
• Note: Your password must be at least 8 characters in length, and have at least one uppercase letter, one lowercase letter, and one number.
• Create your account profile. Don’t worry, it takes less than three minutes!

Registration is required for participation. Reservations are needed for all back-up care services. Call 1 (877) 286-3138 for questions.

Gain an advantage in your search for child care. Jump ahead on the waiting list at select Bright Horizons child care centers nationwide with preferred enrollment access and take advantage of exclusive tuition discounts (up to 10%) at participating centers across the country.

Find a Bright Horizons center near you. 

Finding trustworthy care can be a challenge. Let Bright Horizons connect you with additional resources to help locate ongoing care and support for your entire family, including your pets.

Through Bright Horizons, you have access to Sittercity's comprehensive database of care providers. Search Sittercity listings or post online to find experienced caregivers in your area with the skills you need, including sitters, nannies, housekeepers, pet sitters, dog walkers and more.

Get personalized help from a local nanny agency with recruiting, vetting and selecting a nanny that will match your family’s specific needs. Choose from a caregiver-focused placement or a nanny who is also trained as a learning coach to assist with remote schoolwork. Take advantage of $300 savings on the placement fee and a 10% discount on the hourly rates for a nanny you select.

Contact a local agency to get started.

Find educators who can guide in-home learning for small groups through Sittercity. 

Learn more about all the resources Bright Horizon provides to support learning at all ages. 

Access virtual support resources, including an online needs assessment, information on selecting between elder care choices, including specialized facilities for memory/hospice care and independent/assisted-living communities, and a search tool for finding and evaluating care providers.

Visit Years Ahead through Sittercity to get started.

Bright Horizons has developed stringent COVID-19 health and safety protocols for all Bright Horizons centers. Additionally, its in-home care network includes caregivers who meet stringent credentialing requirements, pass extensive background checks and are trained in CPR/First Aid.

Learn more about Bright Horizon’s Health and Safety Protocols for its centers and in-home providers.