Child/Elder Care


Access activities and resources to support at-home learning at all ages through Bright Horizons World at Home.

When disruptions happen and you need to get to work, back-up care through Bright Horizons is available.

Through Bright Horizons Back-Up Care™, you have access to:

  • Urgent or planned temporary child care
  • Adult and elder care needs
  • Over 3,000 high-quality child care centers plus screened in-home caregivers
  • A 24-hour contact center and website with experienced care consultants to coordinate all care arrangements

This benefit is subsidized by Citi for you to use when you have a work-related care issue.

The benefit can be used for back-up care for your spouse or domestic partner and children, your parents, in-laws and even grandparents, up to 20 days per dependent per calendar year. We have extended this to 40 days through December 31st.

iconCost of Services

The cost of the services depends on the type of care needed:

  • $30 per child or a maximum of $50 per family for a use of center-based child care
  • $6 per hour for in-home care services for any age, from children through elders (copayment covers up to 3 dependents)

Note: There is a four-hour minimum and up to a ten-hour maximum for in-home care.

iconImportant Note on Imputed Income

If I use the service, will I be subject to imputed income? Yes, the difference between the value of the services provided and the employee’s cost is considered imputed income and treated as taxable income. Applicable taxes are withheld directly from your paycheck for the additional imputed/taxable income.

How to Get Started

Visit Bright Horizons then “Family Solutions” then under “Reserve Back-Up Care” click “Use it”.

First time users will need to register via the “Not signed up yet? Register Now” link.

You’ll need to:

Enter your Employer Username: “livewell” and Employer Password “group” then click “verify employer”.

Verify the information and then follow the steps below.

  • Create a new username and password. You will use these for all future visits to the portal.
    • Note: Your password must be at least 8 characters in length, and have at least one uppercase letter, one lowercase letter, and one number.
  • Create your account profile. Don’t worry, it takes less than three minutes!

Registration is required for participation. Reservations are needed for all back-up care services. Call 1(877) 242-2737 for questions.