Child/Elder Care

Citi offers a variety of family support resources for all ages through Bright Horizons. Whether you need help with child care, are looking for ways to supplement your child’s learning or need guidance on how to support a child with special needs, Bright Horizons can help.

View the Bright Horizons Benefit Webinar and explore the content below to learn more about all the family services and resources Bright Horizons offers.

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New for 2022: Lower-Cost Care and More Options for Your Family

Citi is dedicated to meeting your family’s ever-changing needs, especially as your child care arrangements may seem more uncertain than ever. Here’s what’s new:

  • Reduced copays for Back-Up Care: Your copays are now more affordable. We’re also waiving copays for the months of March and April, so be sure to take advantage of Back-Up Care and virtual tutoring at no cost to you during those months.
  • Virtual camp: Take advantage of new virtual camp programs through a partnership with Steve and Kate’s, providing fun, educational activities from home.
  • Virtual tutoring: You can now use your Back-Up Care benefit to schedule virtual tutoring sessions for your five- to 18-year-old. Learn more about education services here.

Learn more below or at My Bright Horizons.

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How to Get Started

My Bright Horizons is your one stop for everything related to your family support benefits.

  1. Go to My Bright Horizons and enter your username and password, or click “Join today” to register for the first time.
  2. Complete a short introductory questionnaire.
  3. Start exploring your personalized family support benefits and resources.
iconBack-Up Child and Elder Care Services

When disruptions happen and you need to get to work, back-up care through Bright Horizons is available. Bright Horizons will arrange temporary care for you, quickly and conveniently, at one of their high-quality child care centers or find a screened and credentialed caregiver to come to you, where and when you need one.

Registration is required for participation. Reservations are needed for all back-up care services. Call 1 (877) 286-3138 for questions.

Note about imputed income: When you use the back-up care program, Citi contributes a portion of the cost. Please note that any company contribution will be taxable to you. You will see this taxable amount on your paycheck after accessing services. You can read additional details here. If you have any questions, please visit the HR Help Center from Citi For You (intranet only) and select “Open a Case” or chat with a live agent under “Get Help.”

iconPreferred Child Care Enrollment

Gain an advantage in your search for child care. Jump ahead on the waiting list at select Bright Horizons child care centers nationwide with preferred enrollment access and take advantage of exclusive tuition discounts (up to 10%) at participating centers across the country.

Log in to My Bright Horizons to find a center near you.

iconFind Sitters, Nannies, Housekeepers and Pet Care

Finding trustworthy care can be a challenge. Let Bright Horizons connect you with additional resources to help locate ongoing care and support for your entire family, including your pets.

Through Bright Horizons, you have access to Sittercity's comprehensive database of care providers. Log in to My Bright Horizons to search Sittercity listings or post online to find experienced caregivers in your area with the skills you need, including sitters, nannies, housekeepers, pet sitters, dog walkers and more.

iconNanny Placement Services

Get personalized help from a local nanny agency with recruiting, vetting and selecting a nanny that will match your family’s specific needs. Choose from a caregiver-focused placement or a nanny who is also trained as a learning coach to assist with remote schoolwork. Take advantage of $300 savings on the placement fee and a 10% discount on the hourly rates for a nanny you select.

To get started, contact a local agency through My Bright Horizons.

iconLearning Pods

Find educators who can guide in-home learning for small groups through Sittercity, available on My Bright Horizons.

Learn more about all the resources Bright Horizon provides to support learning at all ages.

iconElder Care Resources

Access virtual support resources, including an online needs assessment, information on selecting between elder care choices, including specialized facilities for memory/hospice care and independent/assisted-living communities, and a search tool for finding and evaluating care providers.

Visit Years Ahead through Sittercity, available on My Bright Horizons, to get started.

iconVirtual Camps and Programs

Are your kids on break from school? Take advantage of Steve & Kate’s Camp, which offers kids ages three through 12 a wide variety of fun and educational activities that can be done virtually. These include arts and crafts, coding, competitions, fitness, game design, and more. This program is available from 9 a.m. to 8 p.m. ET every weekday, excluding holidays.

Find out how to get started at My Bright Horizons.

You can also access a variety of additional resources to support your family, including articles and videos supporting all stages of your family’s life.

iconBright Horizons’ Health and Safety Protocols

Bright Horizons has developed stringent COVID-19 health and safety protocols for all Bright Horizons centers. Additionally, its in-home care network includes caregivers who meet stringent credentialing requirements, pass extensive background checks and are trained in CPR/First Aid.

Learn more about Bright Horizons’ Health and Safety Protocols for its centers and in-home providers.