Whether you’re welcoming a new member of the family or dealing with an injury or illness, you may be eligible for job-protected time to care for yourself or eligible family members.
If you’re looking for information on your Short-Term Disability (STD) and Long-Term Disability benefits, see Disability Insurance.
Citi provides you with Paid Pregnancy Leave (PPL) and Parental Bonding Leave (PBL) so you can care for and bond with your new child.
For more information about Paid Pregnancy Leave (PPL), Paid Parental Bonding Leave (PBL), or other leaves available under the Family and Medical Leave (FML), refer to the Citi Employee Handbook on Citi For You (intranet only).
Workers’ Compensation is a separate benefit for which you may be eligible if you’re unable to work due to a work-related injury or illness.
If you’re injured or become ill due to a work-related incident, your manager/supervisor must report any Workers’ Compensation claims on your behalf by calling Constitution State Services Co. (CSS), which administers Workers’ Compensation benefits for Citi. Your manager/supervisor can call CSS at
If you experience an injury at work, the table below explains how to report this type of claim.
When to Report It | If you incur an injury at work |
Whom to Contact |
Your manager/supervisor, who is responsible for calling Workers’ Compensation-Constitution State Services Co. (CSS) at |
Information You Must Provide | Provide to your manager/supervisor the following:
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Additional Information | If you’ll be out of work for more than seven consecutive calendar days, you must call MetLife directly at |
Form(s) You Must Complete | Complete the Medical Authorization Form that will be mailed to you after your claim has been reported to CSS. This form will authorize your health care provider to release your medical information to CSS.
This form is very important and will help expedite the handling of your claim. MetLife, if applicable, will also require you to complete a similar form along with a Health Care Provider Certification Form related to the corresponding disability claim as well as any state or local benefit forms (where applicable).
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A claims adjuster will be assigned to your case and will call you to explain the claims process and answer your questions. Note that if you’re out for fewer than seven consecutive calendar days, unplanned time must be used. Except where state or local law differs (e.g., Washington State), employees are not required to use planned/unplanned time in conjunction with Workers’ Compensation Benefits.
If you’re out of work for more than seven consecutive calendar days (the “elimination period”) as a result of your work-related injury or illness, you must call MetLife at
For information on your benefits coverage while you’re on leave, go to the Disability Insurance page.
To qualify for Workers’ Compensation, you must be receiving appropriate care and treatment on a continuing basis from a licensed health care provider. If you receive a Workers’ Compensation benefit while on an STD or LTD leave, your STD or LTD benefit will be offset by any amount you receive from Workers’ Compensation. If you receive both STD, LTD, and Workers’ Compensation, you must repay any overpayment to Workers’ Compensation or to Citi, as applicable.
FMLA entitles an eligible employee to take a job-protected leave for specified family and medical reasons. If you’re eligible for leave under Citi’s FML Policy, you can take certain job-protected leaves for the following reasons:
Note: Any leave taken under this Policy runs concurrently with and is counted toward all other leave entitlements under this Policy, the FMLA and applicable state law. Similarly, any approved STD or Workers’ Compensation leave will run concurrently and will be counted toward any leave entitlement under the FML Policy, the FMLA, and applicable law.
Consult the Citi Employee Handbook for details of the FML Policy, including eligibility, duration and compensation related to your leave.
To request a leave under Citi’s FML Policy or state or local law, call MetLife directly at
Once you request a leave:
MetLife will assign a case manager to you and send a letter describing your rights and responsibilities under the FMLA, a Health Care Provider Certification Form and a Medical Authorization Form. These forms must be completed and returned to MetLife within 15 days of receipt. If you don’t return these forms on time, your claim may be denied.
Once they receive all necessary forms, your case manager will initiate your claim and:
If your FML request is approved, you’ll receive a letter from MetLife notifying you of the approval, duration and frequency of the leave (if applicable).
You’ll also receive a Health Care Provider Certification Form and Medical Authorization Form each time a leave is requested. You must complete and return the form to MetLife within 15 days of receipt. If you don’t return the form on time, your request for a leave may be denied.
You’ll receive a letter from MetLife notifying you of the reason for the denial. A copy of the letter also will be sent to your manager/supervisor.
You must contact your manager/supervisor to discuss the denial and other leave options that may be available to you, if any.
If you work in New York, you may be eligible for job-protected family leave in a 52-week period under the New York Paid Family Leave:
The state benefit is paid as a percentage of your average weekly wage and is subject to a cap.
The California Paid Family Leave (PFL) program enables an employee to care for a seriously ill family member (child, spouse, partner, parent) or to bond with a newborn, adopted or foster child. If you’re approved for a PFL benefit, you’ll receive payments directly from MetLife (not through Citi payroll). For more information, refer to the Benefits Handbook.
Throughout your absence your MetLife case manager will contact your manager/supervisor and health care provider, as appropriate, to coordinate and achieve a safe and timely return to work. Alternative work options — such as potential modifications or accommodations to your job, if necessary — will be explored where applicable.
So there’s no interruption in your pay between the end of your approved STD leave and your return to work, you must request that your manager/supervisor or HR enter your return to work date into Workday once you’ve returned to work.
When your STD began, coverage in the DCSA and TRIP was stopped automatically. To participate in the DCSA, you must reenroll within 31 days of returning to work by calling the Citi Benefits Center. You can re-enroll in the TRIP at any time after you return to work, and coverage will be effective the first of the month after you enroll.
To reach the Citi Benefits Center, call ConnectOne at
When your LTD begins, contributions to the Citi Retirement Savings Plan stop. When you return to work, the deferral percentage of your eligible pay on record will be reactivated for contributions to the Citi Retirement Savings Plan.