Whether you’re welcoming a new member of the family or dealing with an injury or illness, you may be eligible for job-protected time to care for yourself or eligible family members.

If you’re looking for information on your Short-Term Disability (STD) and Long-Term Disability benefits, see Disability Insurance.

Company Paid Leaves

Citi provides you with Paid Pregnancy Leave (PPL) and Parental Bonding Leave (PBL) so you can care for and bond with your new child.

For more information about Paid Pregnancy Leave (PPL), Paid Parental Bonding Leave (PBL), or other leaves available under the Family and Medical Leave (FML), refer to the Citi Employee Handbook on Citi For You (intranet only).

Workers Compensation

Workers’ Compensation is a separate benefit for which you may be eligible if you’re unable to work due to a work-related injury or illness.

If you’re injured or become ill due to a work-related incident, your manager/supervisor must report any Workers’ Compensation claims on your behalf by calling Constitution State Services Co. (CSS), which administers Workers’ Compensation benefits for Citi. Your manager/supervisor can call CSS at 1 (800) 243-2490 (voice and text telephone) 24 hours a day, seven days a week.

When and How to Report a Claim for Workers’ Compensation

If you experience an injury at work, the table below explains how to report this type of claim.

When to Report It If you incur an injury at work
Whom to Contact Your manager/supervisor, who is responsible for calling Workers’ Compensation-Constitution State Services Co. (CSS) at 1 (800) 243-2490 to report your claim
Information You Must Provide Provide to your manager/supervisor the following:
  • Name, address, telephone number and Social Security number
  • When, where and how the injury occurred and your last day worked
  • Your health care provider’s name, address and telephone number
Additional Information If you’ll be out of work for more than seven consecutive calendar days, you must call MetLife directly at 1 (888) 830-7380 or through ConnectOne at 1 (800) 881-3938 to set up a separate disability claim.
Form(s) You Must Complete
Complete the Medical Authorization Form that will be mailed to you after your claim has been reported to CSS. This form will authorize your health care provider to release your medical information to CSS.
This form is very important and will help expedite the handling of your claim. MetLife, if applicable, will also require you to complete a similar form along with a Health Care Provider Certification Form related to the corresponding disability claim as well as any state or local benefit forms (where applicable).
iconIf You Lose Time from Work Due to a Work-Related Injury

A claims adjuster will be assigned to your case and will call you to explain the claims process and answer your questions. Note that if you’re out for fewer than seven consecutive calendar days, unplanned time must be used. Except where state or local law differs (e.g., Washington State), employees are not required to use planned/unplanned time in conjunction with Workers’ Compensation Benefits.

iconIf You’re Out of Work for More Than Seven Consecutive Calendar Days

If you’re out of work for more than seven consecutive calendar days (the “elimination period”) as a result of your work-related injury or illness, you must call MetLife at 1 (888) 830-7380 or through ConnectOne at 1 (800) 881-3938 to report your injury or illness to establish a disability claim. You must provide any information and the applicable forms to MetLife. If you do not have an approved disability claim concurrent with your Worker’s Compensation claim, you may be subject to termination of employment at the end of 13 weeks of Workers’ Compensation.

iconBenefits Coverage If You Become Disabled Related to a Work Injury/Illness

For information on your benefits coverage while you’re on leave, go to the Disability Insurance page.


To qualify for Workers’ Compensation, you must be receiving appropriate care and treatment on a continuing basis from a licensed health care provider. If you receive a Workers’ Compensation benefit while on an STD or LTD leave, your STD or LTD benefit will be offset by any amount you receive from Workers’ Compensation. If you receive both STD, LTD, and Workers’ Compensation, you must repay any overpayment to Workers’ Compensation or to Citi, as applicable.

Family and Medical Leave Act (FMLA)

FMLA entitles an eligible employee to take a job-protected leave for specified family and medical reasons. If you’re eligible for leave under Citi’s FML Policy, you can take certain job-protected leaves for the following reasons:

  • Employee Medical Leave “EML,” which is for your own serious health condition, where you’re unable to perform the functions of your job.
  • Family Member Medical Leave “FMML,” which is to care for your spouse, partner, child or parent (as defined in the FML Policy) who has a serious health condition.
  • Child Care Leave “CCL,” which is for the birth, adoption or foster care placement of your child and to care for or bond with your child after birth, adoption or foster care placement.
  • Active Duty Leave “ADL,” which is to attend to a qualifying exigency arising out of the fact that your family member who is a member of the U.S. Armed Forces is on active duty, or is called to active duty, in a foreign country.
  • Military Caregiver Leave “MCL,” which is to care for your spouse, partner, child, parent or next of kin who is a service member in the U.S. Armed Forces and who has incurred a serious illness or injury in the line of duty.

Note: Any leave taken under this Policy runs concurrently with and is counted toward all other leave entitlements under this Policy, the FMLA and applicable state law. Similarly, any approved STD or Workers’ Compensation leave will run concurrently and will be counted toward any leave entitlement under the FML Policy, the FMLA, and applicable law.

Consult the Citi Employee Handbook for details of the FML Policy, including eligibility, duration and compensation related to your leave.

How to Apply for a Family Medical or State or Local Law Leave (FML)

To request a leave under Citi’s FML Policy or state or local law, call MetLife directly at 1 (888) 830-7380; for text telephone service, call 1 (877) 503-0327. You also can call ConnectOne at 1 (800) 881-3938. From the “benefits” menu, choose the “disability or FMLA-related absences” option and follow the prompts to report an FML leave.

Once you request a leave:

iconYou’ll Need to Complete Required Forms

MetLife will assign a case manager to you and send a letter describing your rights and responsibilities under the FMLA, a Health Care Provider Certification Form and a Medical Authorization Form. These forms must be completed and returned to MetLife within 15 days of receipt. If you don’t return these forms on time, your claim may be denied.

iconYour Claim Will Be Initiated

Once they receive all necessary forms, your case manager will initiate your claim and:

  • Determine your eligibility for FML
  • Approve or deny your FML based on federal (and, where applicable, state) requirements and Citi FML Policy
  • Approve or deny the STD claim (if applicable)
  • Track the absence against your 12-month FML entitlement (federal and, where applicable, state)
  • Ensure that your manager/supervisor is apprised of the status of your leave
  • Request periodic updates/certification, as needed, on your health status or that of your family member
iconIf Your Request for an FML or State or Local Law Leave Is Approved

If your FML request is approved, you’ll receive a letter from MetLife notifying you of the approval, duration and frequency of the leave (if applicable).

You’ll also receive a Health Care Provider Certification Form and Medical Authorization Form each time a leave is requested. You must complete and return the form to MetLife within 15 days of receipt. If you don’t return the form on time, your request for a leave may be denied.

iconIf Your Request for an FML or State or Local Law Leave Is Denied

You’ll receive a letter from MetLife notifying you of the reason for the denial. A copy of the letter also will be sent to your manager/supervisor.

You must contact your manager/supervisor to discuss the denial and other leave options that may be available to you, if any.

If You Work in New York

If you work in New York, you may be eligible for job-protected family leave in a 52-week period under the New York Paid Family Leave:

  • For the birth, adoption or foster care placement of a child or to bond with that child
  • To care for a family member, including grandparents, parents-in-law and grandchildren
  • To attend to a qualifying exigency as a result of a spouse, partner, child or parent on, or being called to, active military duty in the U.S. Armed Forces

The state benefit is paid as a percentage of your average weekly wage and is subject to a cap.

If You Work in California

The California Paid Family Leave (PFL) program enables an employee to care for a seriously ill family member (child, spouse, partner, parent) or to bond with a newborn, adopted or foster child. If you’re approved for a PFL benefit, you’ll receive payments directly from MetLife (not through Citi payroll). For more information, refer to the Benefits Handbook.

Returning to Work

Throughout your absence your MetLife case manager will contact your manager/supervisor and health care provider, as appropriate, to coordinate and achieve a safe and timely return to work. Alternative work options — such as potential modifications or accommodations to your job, if necessary — will be explored where applicable.

So there’s no interruption in your pay between the end of your approved STD leave and your return to work, you must request that your manager/supervisor or HR enter your return to work date into Workday once you’ve returned to work.

Re-Enrolling in DCSA and TRIP

When your STD began, coverage in the DCSA and TRIP was stopped automatically. To participate in the DCSA, you must reenroll within 31 days of returning to work by calling the Citi Benefits Center. You can re-enroll in the TRIP at any time after you return to work, and coverage will be effective the first of the month after you enroll.

To reach the Citi Benefits Center, call ConnectOne at 1 (800) 881-3938. From the “benefits” menu, choose the “health and insurance benefits as well as TRIP and spending accounts” option.

Re-Enrolling in the Citi Retirement Savings Plan

When your LTD begins, contributions to the Citi Retirement Savings Plan stop. When you return to work, the deferral percentage of your eligible pay on record will be reactivated for contributions to the Citi Retirement Savings Plan.